Admissions Customer Service Representative and Processor

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.

Job Title: Admissions Customer Service Representative & Processor

Department: Office of Undergraduate Admissions

Reports To: Director of Undergraduate Admissions

FLSA Status: Full-time, 12-months; hourly

Time Requirements: Approx. 37.5-40 hours per week

Summary Description: The Admissions Customer Service Representative & Processor is responsible for assisting visitors, responding to inquiries via email, on the phone and face to face, and providing information about the University to customers inquiring about C-N and to the general public. This position will also serve as a processor and will oversee the entering of transcripts, test scores, and any other information that is pertinent to a student’s application file.

Functional Description:

• As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan Acorns to Oaks.
• Answer main Admissions phone, screen, and direct calls (take and relay messages as needed).
• Greet and tend to all visitors entering the Office of Admissions (direct to correct destinations if necessary).
• Pick up mail daily from Fite Administration Building, sort, and deliver to appropriate person.
• Deliver enrollment fees daily to One Stop Office.
• Update Birthdates in Slate and Datatel from Variance Report from FA.
• Make sure Maples Coffee House coupons and meal tickets are available at all times.
• Overseer of the general Admissions email account (checks account daily and forwards emails appropriately).
• Process paper and electronic transcripts in an efficient and detail-oriented manner
• Maintain organization of reception area and meeting rooms.
• General administrative and clerical support as needed.
• Other duties as assigned.

Supervisory Responsibilities: None

Education: Minimum high school diploma required.

Required Skills:

• Collaborative work style
• Ability to share the university’s mission candidly, passionately, and genuinely

Preferred Skills:

• Experience in customer service
• Experience as a professional receptionist
• Understanding of traditional undergraduate admissions cycle and process
• Basic understanding of federal and/or state financial aid

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the requirement to assist with recruitment events on and off campus, Admissions team members should be able to lift and move 25lbs (brochures, etc.).

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.