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Desktop Support Analyst

Robert Half Technology • Jonesboro, GA

Posted 1 month ago

Job Snapshot

$21.00 - $23.00/Hour
Computer Hardware, Computer Software
Engineering, Information Technology, Design

Job Description

Ref ID: 00900-9501951196

Classification: Desktop Support

Compensation: $21.00 to $23.00 per hour

Robert Half technology is currently hiring for a desktop support analyst for a contract position in Jonesboro. If interested, please apply with your resume to The Desktop Support analyst will serve as the first point of contact and will report directly to the IT Manager. Candidates will need to have the ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email, printing and network issues. Expert level Mac OS X 10.8, 10.9 and 10.10. Expert level Windows 10. Extensive experience with Microsoft Office 365 and Outlook Web Access (OWA) Extensive knowledge of Windows Server, VOIP, Active Directory, Symantec Antivirus, SharePoint, Cisco VPN, Video Conference Systems and Registering of Domain Names. Knowledgeable of new PC setup and iPhone setup, configuration, and sync issue resolution. Understanding of routing and switching, windows server and business operating systems. Experience with KPI?s, SLA?s and ITIL framework.

Job Requirements

? Excellent verbal and written communication skills ? The ability to work independently as well as with a team ? Customer-focused, personable, and reliable ? The ability to multi-task and work across a range of IT items with various timelines and priorities ? Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive) ? Poise and patience during in-person and phone-based tech support ? Solid writing skills to document work completed and create/maintain IT documentation ? Comfortable working with all levels of the organization along with vendors

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 00900-9501951196
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