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Company Contact Info
- O'Fallon, IL
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Healthcare Customer Service Representative
Kforce Finance and Accounting • O'Fallon, IL
Posted 1 month ago
RESPONSIBILITIES:Kforce has a client that is seeking a Entry level Healthcare Customer Service Representative in O'Fallon, Illinois (IL). Responsibilities:
- Cross-training on all aspects of registration and scheduling
- Excels on the hospital registration and multiple ancillary computer systems
- Registers, verifies insurance, checks insurance eligibility, verifies authorization as needed
- Scans and retrieves documents in the Activefax system
- Processes inbound and outbound calls in a consumer focused, appropriate and timely manner
- Obtains necessary demographic information
- Scheduled appointments
- Financial clearance. including pre-visit collection
- Provides timely and accurate non-clinical customer service
- Accurate data entry and integrity of the electronic medical record
- Cross sells other services as appropriate
- High School diploma or GED / equivalent
- Job longevity
- Customer service experience
- Microsoft Office knowledge
- Exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies