The Field Training Manager devises training strategies to enhance employees' skills, performance, productivity and quality of work across the Benihana Brands. This role evaluates, designs, coordinates and delivers a comprehensive range of training aids and programs for the restaurants in the field as well as for our Restaurant Support Center. This role also manages all facets of training teams for new restaurant openings or concept implementations including but not limited to plan coordination, curriculum development and ordering, training team tasks, and delivery of the Company's training programs/initiatives. This position reports directly to the Director of Training within the Company's Kaizen Operations team.
Essential Functions and Responsibilities: Training & Development \u2013
Assists in analyzing and assessing training and development needs for individuals and groups.
Conducts effective induction/orientation sessions.
Draws overall or individualized training/development plan that addresses Company's needs and expectations of a particular restaurant, region, brand, etc.
Trains and coaches managers, supervisors and others involved in employee development efforts.
Deploys company training programs and workshop materials covering a range of technical, operational, and/or management areas for the field and Restaurant Support Center.
Monitors the effectiveness of training using individual or group performance results and reports on them.
Collaborates and connects with internal stakeholders and liaises with various experts regarding instruction and training planning.
Contributes to new training program design and existing program enhancements.
Provides a competent and confident communication of training programs and initiatives to the restaurants and can provide restaurants with clarification when needed.
Develops and creates training aids in a variety of different formats, e.g. communications, posters, courses, videos, photos, quizzes, etc.
Recommends utilization of third-party programs that meet the Company's instructional goals and objectives.
Collects feedback on sessions/courses from attendees/users to use for future improvements to content and presentation.
Coordinates administrative functions necessary to deliver and document training programs.
Supports administration of the Company's Learning Management System (LMS) (e.g. reporting, course assignments, maintenance of completion records, Management-inTraining program, etc.).
Up to date understanding of training trends, developments and best practices.
Review work of peer training staff to ensure content is adequately explained and easy to understand.
Maintain training and communication content on the company's servers, intranet, and LMS.
Assist with special projects as assigned by the Director.
Exemplify the desired culture and mission statement of the organization; work as an effective team member within the training department and with other departments and team members.
Occasional evening and weekend work may be required to meet deadlines.
New Restaurant Openings & Concept Implementations \u2013
Responsible for the planning, organizing, and productivity of the restaurant opening training program and/or concept implementations.
Leads the training program implementation during new restaurant openings while providing leadership and support to training team members.
Responsible for facilitating training materials for restaurant openings.
Selects, schedules and optimizes the productivity of the training team.
Ability to remain flexible and adaptable to feedback and provide solutions to areas of opportunity.
Provides feedback to each candidate throughout the training process.
Provides performance assessment and feedback of hourly team members to supervisors and managers.
Skills/Knowledge: Expert level in written and verbal communications skills and attention to detail.
Ability to plan, multi-task and manage time effectively.
Familiarity with traditional and modern training methods (e.g. mentoring, coaching, on-thejob, or in classroom training, e-learning, workshops, role-play, etc.)
Must be able to interact skillfully with all levels of the organization in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient.
Positive, service-oriented attitude.
Firm grasp of Microsoft Office: Word, Excel, Outlook, PowerPoint, Publisher, etc. Experience in SharePoint website maintenance.
Must be exceedingly well organized, detail oriented, accurate and timely with assigned tasks.
Experience working with Learning Management Systems (WiseTail or Schoox experience a plus!).
Ability to work with and modify multimedia files (e.g. photos, videos, etc.).
Prior experience in a restaurant setting is preferred
Education/Experience: 2 - 4 years SharePoint website maintenance experience.
2 - 4 years of experience with multimedia development (e.g. photos, videos, etc.).
2 - 4 years of LMS platform administration experience.
Bachelor's degree in education, training, HR or related field required or 2 \u2013 4 years in a restaurant training role.
Coaching And Mentoring