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Customer Service Representative

AppleOne Azalea Park Full-Time
$14.50/ hour
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We are currently looking a Customer Service Representatives to work for a fantastic company in the Orlando area! The CSR is responsible for providing a positive customer service experience in an effective, efficient and professional manner to customers regarding account maintenance. Duties and Essential Job Functions: •Provide efficient and effective service to customers and prospects on all company services on a variety of inquiries and customer needs in a prompt and professional manner. •Perform the required duties associated with customer service, including but not limited to account registration, returns, payment processing, processing hold and disputes. •Respond timely to customer inquiries and process requests according to established standards with attention to style, tone, and manner of communication. •Anticipate and understand customer needs, determine the appropriate course of action to meet those needs, and complete or initiate the transaction. Exercise independent thinking in meeting customer expectations. •Provide manual image review support as required and perform customer service activities in various other CSR roles such as front counter duties. •Identify problems with office equipment, systems, processes, and general service issues, and communicate or escalate these to the proper entity for resolution. Required Education and Experience: •High School Diploma or equivalent education. •3 plus years' experience of demonstrated call center and/or customer support experience. •Computer proficiency to include accurate typing capability and data entry. •Professional demeanor both in person and over the phone. If you meet the requirements for this role, apply today! Only qualified candidates will be considered. We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$14.50/ hour
Estimated Salary: $64K
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Job ID: 1070-CSR-HK.134973

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Since 1964

On a journey around the world during the early 1960s, Bernard "Bernie" Howroyd had to work odd jobs in order to pay his way forward—selling encyclopedias in Australia to chocolates in Canada. Through these varied encounters, an incredible insight started to form in young Bernie’s mind: “No matter where people are from, no matter what language they speak, everyone deserves to be heard and respected.” Inspired and driven by this realization, he took that insight and started AppleOne Employment Services in Los Angeles in 1964.


Hiring Made Human

We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you!

AppleOne is part of the ActOne Family of Companies. Across our company groups—A-Check Global, AgileOne, and ATIMS—we are able to provide comprehensive services and technologies to our enterprise partners. Our integrity and quality of service is recognized by our ISO-9001:2008, IMAGE, and WMBE Certifications.

We have serviced Federal government over the years (including direct with FEMA). We are DCAA compliant. Recently, we formed a new corporation (ActOne Government Solutions, Inc.) specifically to service Federal government contracts.

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