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End User Support Analyst

TEKsystems, Inc • New Haven, CT

Posted 29 days ago

Job Snapshot

Full-Time
Computer Hardware, Computer Software, Education - Teaching - Administration
Education, Information Technology

Job Description

The client is Windows and MAC environment. It is primarily Windows 7 and OSX for operating systems. They use Bomgar for a remote tool and Footprints for a ticketing system. They are looking to bring in new technicians.

All techs will need to be flexible with job duties as they will be handling some phone support. This will be troubleshooting over the phone for end users.

These issues can consist of software issues, password resets, connectivity issues. In addition to the phone support they will be working in the walk in center where they will handle issues face to face with an end user. This will be technical troubleshooting of hardware and software for PC's, phones and peripherals. They will also be responsible to take on some project work where they will be building PC's, physically installing images onto new PC's, and installing software. Lastly they will be responsible for printer work such as clearing jams, stocking paper, and fixing toner issues.

* Printer rounds -refill and check status on printers. Clear jams and toner as needed
* iPad Monitoring- Check iPads which contain our room reservations for accuracy and reset as necessary
* Machine Builds- Configure desktops and laptop with software. Physical setup of computer equipment and peripherals
* Help Desk Walk in Center-A technician will be stationed at the help desk performing walk in support




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job ID: 6802954
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