Provides clinical and technical support to all end users and provides on-site guidance and assistance during surgical procedures in a defined area. Leads continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory. Provides training, ongoing in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with Account Executives and other cross functional teams in communicating the clinical benefits of the company’s products. Manages and develops Mako Product Specialist team members within multiple locations.
Mentoring and developing the clinical, sales and marketing skills of new hires in the field
Works with the Clinical Launch Product Specialists, partnering with the Robotic Field Marketing Manager and the Field Service Organization to ensure the highest level of customer satisfaction
Partners with Mako Product Specialist as the “clinical expert” during initial cases to ensure optimal OR flow and quality program adherence
Actively participates in the interviewing process of new hires for the Mako Product Specialist role
Works with the Robotic Field Marketing Manager in developing a plans tailored to targeted market, including multiple locations
Provides surgeons and operating room staff with training and support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision
In conjunction with other teams, trains physicians and hospital personnel, including Operating Room staff, radiology and central sterile processing on the use of the Mako System, accessories, disposables and implants
Provides daily communications with customers to ensure resolution and proper follow-up on FDA complaints and / or service reports, leading to higher customer satisfaction and clinical value
Work with senior hospital staff, customer marketing and key surgeons in the development and execution of a plan to effectively increase implant/procedural volume at customer sites.
Signs off on new MPS solo cases.
Provide case coverage at other accounts as needed.
High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.
Prefer 7+ years of experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry); with minimum 2 years in a management or equivalent role
Minimum of 2 year as a successful Mako Product Specialist (MPS) or Senior Mako Product Specialist or equivalent experience
Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
Demonstrated knowledge of customer service principles and processes
Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Demonstrated problem solving and interpersonal communication skills
Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
Work From Home: Field-based
Travel Percentage: 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.