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Digital Product Management Manager at Wells Fargo

Digital Product Management Manager

Wells Fargo New York, NY Full-Time
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals.

About this role:

Wells Fargo is seeking a Digital Product Management Manager as part of the Strategy, Digital and Innovation (SDI) team. For additional information on this line of business, refer to the external Careers Site at .

The Digital Credit Card Sales and Service team is responsible for the development of strategy and implementation of world class Digital Credit Card capabilities and journeys/experiences, which enable customers to research, apply for, on board, and manage their credit cards. The team leverages quantitative and qualitative data such as client feedback, sales metrics, industry trends, and emerging technologies to identify opportunities, working with key partners to translate those opportunities into impactful customer-centric solutions.

In this role, you will:
  • Lead a group of digital product owners in developing the next generation of our digital customer experiences for Credit Card and Merchant Services customers
  • Responsible for ongoing refinement of the agile processes and to ensure outstanding execution excellence. This requires close coordination with Agile transformation team, agile enablement team and delivery teams.
  • Serve as the main point of contact for the Digital Credit Card Sales and Service team in the areas of Business process management and Controls
  • Obtain appropriate strategic buy-in and help solve complex issues in conjunction with program leaders, product leaders, and channel leaders
  • Advocate on behalf of the team on key decisions, requirements, customer needs, etc. Ensure understanding of the full program, so that we can make the best changes for our customers and company
  • Function as a key member of a high-performing, respected, collaborative leadership team
  • Ensure strong risk management practices are created and maintained
  • Stay connected to customer and business needs, as well as the evolving design and architecture of front end platforms, to make aligned and informed decisions on the digital product vision
  • Collaborate with Digital, Technology, Line of Business, Risk and other partners to implement digital customer experiences for credit card customers
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks
Required Qualifications:
  • 7+ years of experience in one or a combination of the following: digital product/program management in an agile environment, digital platforms, or digital consulting
  • 4+ years of leadership experience
Desired Qualifications:
  • 4+ years of management experience in a digital, financial services or technology environment
  • 4+ years of experience in the credit card or payment industry
  • Proven track record in leading agile scrum teams and knowledge of agile development processes
  • Proficient in customer journey, business case realization and portfolio management
  • Proven and demonstrated leadership skills including relationship building, change leadership, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/leaders
  • Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc. in a straightforward and understandable manner
  • Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
  • Proven success achieving objectives requiring a high level of cooperation from other parts of the organization to collaborate, initiate action planning, manage change, as well as make high impact decisions that advance the progress of the organization
  • Excellent problem solving and analytic capabilities utilized to identify improvement opportunities, as well as creating approaches/programs to address those issues
This role will not be a telecommuting position and will follow a hybrid office model. Candidates must be willing to work out of one of the following locations approximately 3 days a week.

New York, NY

San Francisco/ Bay Area CA

Charlotte, NC

Phoenix, AZ

Pay Range
$138,500.00 - $287,600.00 Annual
  • Information about Wells Fargo's employee benefits
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recommended Skills

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  • Analytical
  • Architecture
  • Business Process Management
  • Business Requirements
  • Communication
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