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Company Contact Info

  • 901 Hugh Wallis Road South
    Lafayette, LA 70508

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Customer Support Representative - Home Office

LHC Group • Lafayette, LA

Posted 1 month ago

Job Snapshot

Experience - 1 years
Degree - High School
Other Great Industries
Admin - Clerical, Customer Service

Job Description


Provides general clerical and administrative support to the Revenue Cycle Department and its leadership team. 
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people. 

Additional Details

Essential Functions:
* Conducts routine administrative/clerical actives and projects as requested by a Manager, Director, of Vice President within
Revenue Cycle.
* Receives, resolves, and/or routes all incoming Department telephone calls.
* Researches and responds to outside inquiries from patients and/or field staff regarding basic claims information.
* Resolves as customer requests, inquiries, and concerns in an expedient and respectful manner.
* Receives and distributes all incoming and outgoing Department mail on a daily and as needed basis.
* Maintains Department's office supply inventory, storage, and ordering/re-ordering.
* Compiles appropriate bills and RA's for ROI's, and ensure timely completeness.
* Creates/Maintains content and material used in various processes using Microsoft Office Suit products.
* Timely and accurately complete Cash Flow on a weekly and monthly basis.
* Pulls lockboxes for assigned Cash Posting team members, in a timely and complete manner.
* Obtains unidentified payment information for the Treasury report daily and send to Treasury Specialist, timely follow up with
Cash Posting on any outstanding items.
* Posts bad debt adjustments sent from Revenue Cycle Management.
* Scans and attaches authorizations into HCHB.
* Assists with emails received in the Customer Service email box and faxes to appropriately route information to the proper
* Problems solves independently before referring issues to a Supervisor/Manager for resolution.
* Performs similar, comparable, or related duties as my be required or assisgned.


Formal Education: High School Diploma or equivalentExperience: 1 yearLicense, Registration, and / or Certification Requirement: NoEducation Desired
  • Home Health billing/collections experience desired.
Skill Requirements
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
Skill Desired
  • Basic PC skills including PC based applications (MS Word, Excel).
  • Mathematical aptitude.
Job ID: 2019-55523
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