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  • Ewing Township, NJ

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Government Default Servicing Quality Assurance Analyst.

Cenlar FSB • Ewing Township, NJ

Posted 8 days ago

Job Snapshot

Full-Time
Experience - 4 to 5 years
Degree - 4 Year Degree
Banking - Financial Services, Insurance, Real Estate - Property Mgt
QA - Quality Control, Government

Job Description

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Government Default Servicing Quality Assurance Analyst.

Responsibilities:

  • Perform a forensic review of the servicing file from date of default to final claim payment.
  • Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all government requirements were met.
  • Perform a Root Cause Analysis of the servicing files.
  • Work closely with managers in order to ensure department is adhering to all government guidelines.
  • Work in conjunction with other departmental managers and operations supervisors.
  • Perform ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues.
  • Interpret regulatory requirements and investor guidelines to identify opportunities, and manage a tracking and reporting mechanism to periodically communicate results.
  • Support the department manager in maintaining a repository of business and process guidelines and trends to be used as a reference tool.
  • Follow Standard Operating Procedures on all federal and state laws, investor/guarantor requirements and business policies and procedures.
  • Provide quality monitoring reports.
  • Develop best practices to resolve deficiencies and meet regulatory compliance.
  • Stay aware of policy and regulatory changes to maintain subject matter expertise.
  • Remain cognizant of relevant quality assurance policies and procedures.
  • Identify contractual versus non-contractual loss; type of loss; and reconciliation of submitted claim to actual claim funds received.
  • Assist in the preparation of files for the annual Housing and Urban Development audit.
  • Create reporting strategies to support Default Management; track department activity for government portfolio and provide daily/monthly reporting to management and clients.
  • Work with Risk Management department in providing all required data for analysis.
  • Develop and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place.
  • Other duties as assigned.

Job Requirements

  • Bachelor’s degree or equivalent work experience
  • 4 - 5 years related default servicing experience within mortgage banking, quality assurance/control, auditing or other relevant experience
  • Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
  • Experience reviewing processes, reports, or documents with a strong attention to detail
  • Experience interpreting rules and guidelines for appropriate decision-making
  • Excellent problem resolution and organizational skills
  • Excellent interpersonal and communication skills, written and verbal
  • Knowledge of FHA/VA default servicing guidelines preferred
  • Strong analytical skills
  • Self-motivated with ability to work under timelines without direct supervision

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

Visit www.cenlar.com for more details.

Please apply online.

Job ID: 4883
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