Position Summary

The Customer Care Representative reporting to the Customer Care Supervisor, is responsible for answering customer calls via multiple queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to quickly and accurately answer the customers' questions and resolve or troubleshoot issues. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs. Stay current with manufacturing and production schedules along with timely notification to the appropriate manufacturing personnel of custom orders.

• Handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues.

• Accept and process sales orders timely, this includes verifying orders for accuracy.

• Coordinates the distribution of orders to production areas and shipping department.

• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer.

• Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet.
  

Experience and Skill Required

• High School Diploma
• 2 - 5 years Customer Service experience
• Type minimum of 35wpm
• Computer skills

Leadership Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

The Company

Rexnord® is a $2 billion multi-platform diversified global industrial company with exceptional and trusted brands that serve a diverse array of global end markets. Founded in 1891, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 8,000 associates worldwide. For more information about the company visit [ Link removed ]

Business Unit

Zurn Industries, LLC is a recognized leader in commercial, municipal, healthcare and industrial markets. Zurn offers the largest breadth of engineered water solutions, including a wide spectrum of sustainable plumbing products. Zurn delivers total building solutions for new construction and retrofit applications that enhance any building's environment. For more information, visit Zurn.com.

Total Rewards and Benefits

• Competitive Salary & Variable Incentive Compensation Plan (position specific)

• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance

• Discretionary Personal Retirement Account

• Matching 401(k) Contribution

• Health Savings Account

• Educational Reimbursement

• Matching Gift Program

Equal Opportunity Employer - Minority/Female/Disability/Veteran