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Chief Operations Officer at Communities In Schools, Charlotte-Mecklenburg Inc

Chief Operations Officer

Communities In Schools, Charlotte-Mecklenburg Inc Charlotte, NC (Onsite) Full-Time
Job Type



Communities In Schools is the nation's largest and most effective organization dedicated to helping students stay in school and achieve in life. At Communities In Schools (CIS), we believe that every student, regardless of race, gender, ability, zip code, or socioeconomic background has what they need to realize their full potential. CIS of Charlotte, the largest of NC's 20 Affiliates, provides case management services to over 4,000 students, across 56 CMS schools.

We are recruiting for an exceptional nonprofit leader to join our team in the newly created position of Chief Operating Officer (COO) to help standardize and scale internal operations, to meet the growing demand for our services and to support future expansion. The COO will be responsible for maintaining the day to day operations and lead our team of high-performing professionals.


Reporting to the President & CEO, the COO will serve as an integral member of the C-Suite Executive team. Working in collaboration with the President & CEO, the COO will articulate and implement the strategic vision and leadership of the organization, overseeing agency operations including innovation, Programming, and Diversity, Equity, and Inclusion (DEI). This position will play a critical role in developing and executing strategies in support of the overall business plan and strategic direction of the organization.

The ideal candidate is deeply passionate about improving our program outcomes and brings expertise to the position to enhance our operations through a variety of strategies. They have excellent communication skills, business acumen, data analytics skills, superior consultative skills, and problem solving skills. They have the ability to collaborate with a wide variety of employees, teams and external stakeholders and are able to cross cultural boundaries to build and maintain strong working relationships for organizational success. This individual nurtures and exemplifies a culture of inclusion, operational excellence, integrity, compassion, teamwork, and a desire to achieve the company mission and objectives.


• Collaborate with the President & CEO and Executive team in setting and driving organizational vision, operations strategy, and hiring levels

• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning

• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and organizational goals are met

• Ensure compliance with all applicable federal, state and local laws, regulations and best practices

• Analyze internal operations and identify areas for process enhancement

• Implement business strategies and plans that align with the short and long-term objectives developed in tandem with President/CEO

• Oversee Operations and Programming, Diversity, Equity, and Inclusion (DEI), and partner with the President/CEO on other programs and projects

• Monitor performance with tracking software, take corrective measures when necessary, and prepare detailed updates, reports, and forecasts

• Build and maintain relationships with key partners, board members and community leaders

• Some travel required


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.


• Bachelor's degree from an accredited institution in education, organizational development, business, social work, mental or behavioral health or other related field (Master's degree preferred)

• Eight (8) plus years of progressive professional experience, preferably in education, social work or a non-profit organization

• Five (5) plus years of experience in an senior leadership role

• Demonstrated experience leading teams with a track record of producing effective results and outcomes

• Understanding of advanced business planning and regulatory issues

• Experience leading and managing projects across multiple different departments and stakeholders

• Demonstrated success in budget oversight and financial management

• Solid knowledge of business, operations and programming best practices and trends

• Experience with data analysis and performance metrics

• Experience working with local government, boards of directors and donors preferred

• Ability to perform in both a strategic and tactical manner

• Project Management experience preferred

• Other duties as assigned


• Superior leadership, critical thinking, conflict-management, decision-making, interpersonal and strategic thinking skills

• Strong problem-solving skills with the ability to work through tough issues quickly and effectively, diagnose problems and foresee potential issues

• Must be extremely organized, self-motivated, able to work on multiple priorities both independently and with a team

• Excellent verbal, written and interpersonal skills

• Must possess outstanding organizational, technical, analytical, and project management skills with a strong business operations focus

• Demonstrated computer proficiency in Microsoft Office Word, Excel, Outlook, PowerPoint and experience with Google Suite, Zoom and other virtual meeting platforms

• A strong self-starter, pragmatic, enthusiastic toward development and creation of new initiatives and able to drive organizational change and build consensus

• An excellent communicator, able to listen for understanding and speak with confidence, diplomacy, and tact

• Culturally competent and experienced working with diverse populations and perspectives

• Ability to work a flexible schedule


While performing the duties of this job, the employee is frequently required to sit; use hands to handle, feel and keyboard; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or bend. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The position is located within the Charlotte Mecklenburg area. Regular and satisfactory attendance and punctuality are required. Regular and satisfactory performance including meeting all process deadlines and stated deliverables is required.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Criminal background check and pre-employment drug test required. Financial credit check and driving record check required, if applicable.


Hybrid remote work available.

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