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Software Training & Implementation Specialist - Telecommute job in Atlanta at UnitedHealth Group

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Software Training & Implementation Specialist - Telecommute at UnitedHealth Group

Software Training & Implementation Specialist - Telecommute

UnitedHealth Group Work From Home, GA Full Time

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.

In this job, you will be responsible for providing training to external customers on highly complex software products as well as identifying client-specific business use cases to drive product adoption.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Produce effective training for external customers and internal technical and business staff on software products that analyze and provide reporting using different types of healthcare data
  • Develop new training materials, curricula, and processes
  • Translate highly technical content into effective training, including best modality for delivery such as job aids, instructor led training, eLearning modules, etc. Assist internal teams to ensure delivery of services is well communicated and accessible
  • Collaborate with internal Subject Matter Experts (SMEs) and business partners to design and implement effective training programs
  • Design/recommend effective feedback processes to ensure continuous quality improvement
  • Revise/update training content/approach as needed for new product releases or customer specific needs
  • Work with multidisciplinary team on content management of training materials
  • Continually improve knowledge of analytics and data concepts related to assigned products
  • Adapt training style/tone to meet the needs of specific content/audience/delivery method

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree (i.e. Health Informatics, Statistics, Nursing, Epidemiology, Public Health, or other related fields desired), or equivalent experience
  • 2+ years of experience in the healthcare industry
  • 2+ years of experience in training design and delivery
  • Solid problem solving, oral presentation, technical writing, planning management skills
  • Ability to present complex concepts in an engaging and effective manner
  • Ability to maintain and update knowledge of product and content
  • Advanced skills with SCORM compliant presentation tools such as Articulate Storyline, Camtasia or Captivate         
  • Ability to effectively train others
  • Ability and flexibility to travel
  • Solid commitment to providing superior customer service

Preferred Qualifications:

  • Experience with Business Intelligence tools such as Cognos, MicroStrategy, or Tableau
  • Experience training or working with data analytics or data mining software tools
  • Familiarity with healthcare administrative claims type data (e.g. lab, pharmacy, medical, provider, member)

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Job Keywords: analytics, instructional design, presenting, training, software, implementation,Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote


Recommended Skills

  • Business Intelligence Tools
  • Data Analysis
  • Tableau (Busines Intelligence Software)
  • Curriculum Development
  • Micro Strategy
  • Data Mining
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