Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?

Service Improvement Manager job in Austin at CDK Global

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Service Improvement Manager at CDK Global

Service Improvement Manager

CDK Global Austin, TX Full Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We're building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It's time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It's time you were a part of something bigger.

We're expanding our workforce - engineers, architects, developers and more - onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.

If you're ready for high-impact, you're ready for CDK.

Position Description

The Service Improvement Manager role in CDK is a strategic position that requires insightful analysis of application code and infrastructure technologies in order to successfully stabilize and prevent incidents in our critical application delivery to our customers. The ideal candidate is highly technical and intimately understands the application delivery process, from coding to production in on prem data centers or cloud platforms.

Day to day activities center on leading technical conversations for application improvement, infrastructure tuning, root cause analysis. Essentially deep diving into all areas of the application, middleware, third party, or infrastructure in order to get the best possible performance for best-in-class customer experience.

The ideal candidate is results driven. You have a DevOps/SRE mindset. You're transparent. You're customer-centric and you 'own' the process. You have a passion for service improvement.

You have a passion for application performance and stability and are always thinking about ways to improve the application performance and reduce, shorten, or eliminate outages.

This is a technical role not a project/program management role. The ideal candidate has several years of experience in software development, database administration, network administration.

To succeed in this role, you must be hands-on technical, with the ability to dive deep into system logs, monitoring tools and other diagnostic tools.

To succeed in this role, you must be able to rapidly come up to speed on large, complex multi-tier, multi-zone SaaS applications that have many components running in disparate operating systems, containers and databases.

To succeed in this role, you must have strong data analytical skills allowing you to write Splunk query's, SQL queries, or similar in your quest to understand how the SaaS platform works, where the performance issues are and collaborate on solutions.

To succeed in this role, you must have breadth of technical knowledge (full stack) allowing you to understand and troubleshoot multi-tier applications deployed on-premise and in the cloud.

To succeed in this role, you must be comfortable (if not prefer) the command line.


Full stack demonstrable prior experience

PowerShell mid-level

Linux Bash, zsh nice to have


T-SQL, PL/SQL, SQL mid-level

Coding multiple language's required

Agile ability to work in sprints and on user stories

Jira mid-level

Excel Advanced

PowerPoint Mid-level

Docker Some familiarity

Linux mid-level

Windows mid-level

XaaS capability (multiple aaS)


Monitoring New Relic, Logic Monitor, Zenoss, SolarWinds, Performance Insights, Cloud Watch

Data analytics Tableau, Cognos, Azure Data Studio, Toad, SSMS


Certifications in one or more of the following categories: Oracle, SQL Server, CCIE, F5, Middleware (i.e. IIS, Tom Cat, Apache) AWS Cloud Front, Azure

Always learning


Operations, SaaS support, Development (coding)

Working with offshore teams

Experience with CI/CD pipelines

Experience with Infrastructure as Code tools (puppet, chef, ansible, terraform, etc.)

Presenting c-level reporting and progress

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Recommended Skills

On Prem
Aws Command Line Interface (Cli)

Recommended Jobs

Service Improvement Manager
CDK Global Austin Full Time
Senior Product Manager, Search & Discovery
Lennar Homes Austin
Project Manager
Robert Half Austin
$80,000 - $110,000/Year
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 88564-en_USCBP

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.