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RDC Technical Support Representative

Nesco Resource Boca Raton Full-Time
$14.78 - $24.89 / hour
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  • Bachelor’s degree in Computer Science, Information Technology, or Business with a concentration in Information Systems preferred.

  • Knowledge of network architecture, network operations, remote configuration, remote service/installation support.

  • Over two (2) years of experience in a technical support, help desk, NOC or technical call center environment.

  • Ability to read, comprehend, and execute documented processes/guide documents relative projects and/or service, and deliver assignments comprehensively and accurately. Experience supporting customer throughout implementation life Cycle.

  • Ability to determine root cause of equipment failure (network, software, hardware, electrical issue, etc.) and run remote diagnostic scripts into IP-based devices remotely.

  • Excellent analytical & data reporting skills. Knowledge of MS office products. Good communication skills, both oral and written.

  • Case/Incident Management skills relative to industry standard Case Management software/tools.


Bi-lingual Spanish/English a plus.
 


Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
 

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