Meridian Bank | Client Service Associate

Meridian Wealth Partners (subsidiary of Meridian Bank) is an innovative team of experts serving the financial needs of entrepreneurs, businesses and individuals. Growing throughout Pennsylvania, New Jersey, Delaware, Maryland and Florida, Meridian Wealth Partners offers opportunities for anyone wishing to start or continue a career working in a collegial atmosphere to bring unrivaled service to clients and customers

Position summary: The Client Service Associate is responsible for supporting the Meridian Wealth Advisors who provide comprehensive financial planning services to high-net-worth individuals and families. Under the direction of the Director of Client Service, the CSA will respond to client inquiries, fulfill requests and support the Advisors meeting preparation and scheduling.

Qualifications required:

• Bachelor’s degree in Business or related field; or an equivalent combination of education and work experience
• Ability to work in a team environment
• Strong computer skills (MS Office, etc.)
• High degree of attention to detail and ability to multitask
• Understanding of registered investment advisor compliance rules and responsibilities.

Essential functions and responsibilities:

• Is the direct liaison for all client related inquires; first point of contact for clients
• Directly responds to customer inquiries
• Collaborating with the team to resolve customer service issues
• Adheres to securities and investment advisor regulatory compliance obligations
• Generates, prepares and maintains internal client files / accounts ; including but not limited to paperwork needs; file structure and investment implementation
• Demonstrates and promotes Meridian Bank’s Core Values: Our Partners, Our People, Our Bank and Our Communities
• Coordinates specific work tasks with other employees within the department as well as with other departments in order to ensure the smooth and efficient flow of information
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place
• Communicates with management, other supervisors and employees in order to integrate goals and activities
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Meridian Wealth Partner’s compliance programs with all regulatory and state/ federal labor law requirements
• Must obtain current certifications and licenses as deemed necessary
• Valid driver’s license
• Other duties as assigned

Success factors/job competencies:

• Excellent verbal and written communication skills
• Strong problem solving and analytical skills
• Maintain composure under stress
• Receives coaching and mentorship
• Strong organizational and time management skills
• Solutions oriented
• Relationship management skills and ability to interface confidently with associates of all levels, including senior executives, business unit and department heads
• Thrive in a collaborative team environment

Application Access:

• Customer Relationship Management
• 3rd Party Custodian Application
• Financial Planning Software
• Investment / Portfolio Applications
• Microsoft applications

Physical demands, work environment and location:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment.

Work environment: The noise level in this environment is minimal.

Location: Various Meridian Wealth Partners location(s) as assigned including but not limited to the following job-related travel requirements: Customer/Client locations, work events, charity events, loan closings and site visits, etc.

Meridian Bank is an Equal Opportunity Employer.