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  • Phoenix, AZ

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Customer Service Representative

Apex Systems • Phoenix, AZ

Posted 11 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Competition

75+

Applicants

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Job Description

Medical Customer Service Representative Opportunity!!

Apex Systems is currently looking to hire Medical Customer Service Representatives in Phoenix, AZ! Please email an updated resume to lmauck@apexsystems.com if you are interested. Thank you!

Location: Phoenix, Arizona 85040

Start Date: 05/24/2019

Training Hours: 7:00AM - 3:30PM, Mon-Fri (2 weeks)

Hours: 8:00AM – 4:30PM, Mon-Fri

Description: Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy. Assembles comprehensive detail of events, identifies gaps in service and processes. Partners with other business units to facilitate timely response to investigation request and provide gap analysis. Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance 

Duties: Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Strong attention to detail, and proven analytic and problem solving.

Education: Verifiable High School Diploma or GED is required.

Once again if interested send updated copy of resume to lmauck@apexsystems.com!

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 960417
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