Review new account orders to determine credit-worthiness, fraud risk, and authenticity of new and existing customers to minimize slow payments or bad debt write-offs.
Analyze key factors about the business to determine the level of investigation required (e.g., company data, credit score, SIC code, founded date, demographics, economic conditions, existing payment trends).
Pull and analyze credit data from various sources to validate businesses.
On accounts requiring more in depth investigation, contact customer for information.
Document key credit information for future reference & update credit/fraud databases.
Communicate with customers to provide an explanation of findings and, when possible, offer alternative payment methods and options to process pending orders.
Utilize OIM (Orders in Motion) to manage various order hold queues
Work with Collections teams as needed to support reducing aging
Contact customers on an as needed basis using probing questions to locate business credit information to extend credit or take payment in advance.
Make and receive phone calls from internal & external customers.