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Bilingual Call Center Representative

Ultimate Raleigh Full-Time
$14.00 - $15.00 / hour
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Job Description
The Bilingual Medical Scheduler answers incoming practice calls, triage calls and handles calls efficiently and accurately. The employee must provide the highest level of customer service.
Essential Job Duties
*    Provide excellent customer service to the patients and staff 
*    Answer incoming phone calls from Patients, Physicians, Physician offices, Hospitals and Pharmacies (Approximately 80-100 calls daily)
*    Triage and send messages to staff; Messages must be accurate, clear and concise
*    Schedule new and established appointments, including hospital follow-ups
*    Enter demographic information and basic insurance information
*    Verify insurance via online portal
*    Assist Spanish speaking patients and family members with scheduling and general questions
*    Schedule incoming referrals utilizing the portal and referrals coming in via fax
*    Answer a high volume of calls while maintaining excellent customer service
*    Keep abreast of and adhere to changes in scheduling guidelines
*    Preferred medical office experience
*    Preferred phone experience
Other Skills/Abilities
*    Bilingual
*    Computer proficiency
*    Excellent listening and communication skills
*    Well-spoken and formal tone
*    Must be able to multi-task
*    Retain important and ever-changing information

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Recommended skills

Telephone Skills
Spanish Language


Salary Details

This salary was provided in the Job Posting.
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Bilingual Call Center Representative
$14.00 - $15.00 / hour
Estimated Salary: $53K
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Job ID: JO-1910-73855


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