Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Id650l6fnsvccfbcgfz

Bilingual Call Center Representative

Ultimate Raleigh Full-Time
$14.00 - $15.00 / hour
Apply Now
Job Description
The Bilingual Medical Scheduler answers incoming practice calls, triage calls and handles calls efficiently and accurately. The employee must provide the highest level of customer service.
Essential Job Duties
*    Provide excellent customer service to the patients and staff 
*    Answer incoming phone calls from Patients, Physicians, Physician offices, Hospitals and Pharmacies (Approximately 80-100 calls daily)
*    Triage and send messages to staff; Messages must be accurate, clear and concise
*    Schedule new and established appointments, including hospital follow-ups
*    Enter demographic information and basic insurance information
*    Verify insurance via online portal
*    Assist Spanish speaking patients and family members with scheduling and general questions
*    Schedule incoming referrals utilizing the portal and referrals coming in via fax
*    Answer a high volume of calls while maintaining excellent customer service
*    Keep abreast of and adhere to changes in scheduling guidelines
Requirements
*    Preferred medical office experience
*    Preferred phone experience
Other Skills/Abilities
*    Bilingual
*    Computer proficiency
*    Excellent listening and communication skills
*    Well-spoken and formal tone
*    Must be able to multi-task
*    Retain important and ever-changing information

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
 

Recommended skills

Multilingualism
Telephone Skills
Spanish Language
Scheduling
Communication
Hospitals

Location

Salary Details

This salary was provided in the Job Posting.
$14-$15
Hourly Salary

Career Path

See the next step in your career
Bilingual Call Center Representative
$14.00 - $15.00 / hour
Estimated Salary: $53K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: JO-1910-73855

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.