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Customer Care Specialist at Valley Bank

Customer Care Specialist

Valley Bank Clearwater, FL Full Time
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The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat & Social Media.
Responsibilities include but are not limited to:
  • Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
  • Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
  • Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
  • Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
  • Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
  • Responsible for achieving individual sales, referral and service quality goals.
  • Develop referrals from prospects calling to inquire on bank products and services.
  • Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.
 

Recommended Skills

Customer Service
Sales
Customer Experience
Service Quality
Online Banking
Debits And Credits

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Job ID: 21-182

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