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400 7th Street Southwest
Washington, DC 20024
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Field Support Manager
Unisys Corporation • Washington, DC
Posted 18 days ago
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We are currently seeking a motivated, career and customer oriented Field Support Manager to join our team in Washington, DC to begin an exciting and challenging career with Unisys Federal Systems.
Duties: Responsible for the support of all field operations including management of field sites and staff and customer support. Coordinates with HQ staff on change, incident resolution, and other support tasks. Manages customer support in the field to include management of local desktop staff and other infrastructure support staff.Requirements
Experience: Must have a minimum of 10 years of professional services experience in IT related positions, including experience in IT operational and/or information systems management/leadership positions. Previous experience working with all levels within an IT organization, including customer support at Tiers I and II as well as technical support teams throughout Tier III. Basic understanding of systems management including Microsoft desktop and network operating systems, Mobile Device Management, virtualization technologies, networking equipment, Dell hardware, remote access solutions, etc. Basic concepts related to the provision of IT customer service support through Tier I, Tier II and Tier III. Must have knowledge of Network Maintenance, Network Design and Implementation, System Administration, Operating Systems, Network Hardware Configuration. Skill in building work relationships, resolving conflict, project management, and promoting process improvement. Excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail. Ability to independently define and manage large workloads and organize work efficiently. Ability to prioritize and perform multiple tasks on short notice within established deadlines. Ability and willingness to work with and/or lead teams; and capacity for problem-solving. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.About Unisys
Do you have what it takes to be mission critical?
Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.
Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.