The Department of Pathology is seeking a Programmer Analyst who will be responsible for creating, designing, coding, testing, implementation, maintenance, debugging, performance, optimizing, production support and documentation of various departmental, web, and enterprise-wide application systems. Responsible for administering and maintaining the complex web software needed to ensure that the web sites create a positive “user experience”, which in turn determines how users are attracted to and stay on our sites, how they perceive our sites’ content and messages, and how they are engaged in supporting Pathology by returning to our sites and through their charitable donations. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, web pages and apps, file structures, hardware, communication devices, and productivity tools. This involves the extensive programming needed to make web pages interactive on the full range of devices from desktops to tablets and phones.
The Programmer Analyst manages and administers the updating and upgrading of the voluminous Pathology web sites. Modernizes tools and techniques used to support web sites. Learns new languages and tools quickly. Assesses industry developments for new technologies, trends, software, etc. and makes recommendations for application to departmental web sites. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code. Mentors and provides guidance to less experienced IT staff and department users on a regular basis.
This role installs, configures, and monitors web analytics that measure the utilization of the web sites and provides guidance on which sites and pages need revisions or changes. Evaluates multiple web “content management systems” essential for the efficient future management of our huge web presence and necessary for software-assisted “responsive design” of web pages that display correctly on tablets, phones, desktops, and other devices. Has excellent social skills; coordinate large teams; interact with customers and others.
- Responsible for complete project life cycle on all assignments including large projects.
- Sets priorities, and performs tasks independently with regular process updates.
- Responds promptly to user problems, and expeditiously decides on corrective actions, implements changes, and provides feedback to users as changes are being made to web sites. Examples can be found in existing code, methods or online.
- Individual takes initiative to research and present options and best practices to the department.
Specific Duties & Responsibilities:
Analysis & Requirements Gathering:
- Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes.
- Provide written documentation of findings to share with the client and other IT colleagues.
- Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications.
- Meets with internal Pathology department and across Johns Hopkins Medicine and Johns Hopkins University, as well as sponsors/funders and external contacts in researching and developing specifications and best practices. Insures compliance with Hopkins standards and expectations.
- Research and evaluation of software packages.
Design & Development:
- Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
- Perform in lead role for development and strategy with 1-3 web development and programming staff. Reviews tasks and milestones for adherence to quality of deliverables. Complex Website and server system architecture and design.
- Write functional/technical specifications from the highly complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
- Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for highly complex application development tasks. Direct lower level staff by reviewing their work.
- Build programs/applications from ground up evaluating and using appropriate selected and approved tools and languages.
- Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve the support. Direct lower level staff by reviewing their work.
- Provide monitoring and guidance in application design and development to more junior staff. Give direction and leadership in techniques and tools to lower level staff.
- Provide experienced leadership for strategic planning in designing and developing comprehensive innovative integrated solutions.
- Creation of web requests application.
Testing & Documentation:
- Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
- Test all changes by using the appropriate complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
- Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
- Evaluation of web content and its effectiveness.
- Presents project updates, presents new applications, and provides training to selected audiences internally and externally.
- Mentor junior staff in testing tools and technologies by reviewing their work.
Implementation & Maintenance/Oversight:
- Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
- Monitor changes and resolve complex problems requiring the highest level of technical expertise by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
- Provide support by triaging and resolving complex issues to ensure prompt, effective service. Responding to trouble requests in a mutually agreed upon or service agreement time frame.
- Incorporates system maintenance and reliability into system design.
- Oversight (System Admin) of 100 Pathology Department and related websites
- Serve on assigned department and JHM web work groups. Co-chairs Pathology Web Steering Committee comprised of administration and faculty members. Attends assigned weekly and monthly meetings, attends adhoc and project meetings.
- Insures accountability and responsiveness to web service requests.
- Optimization of assigned areas (example: Pancreatic website, optimization of Google Analytics to boost effectiveness of statistics and/or Google AdWords to increase website)
- Generation of reports for data-driven decisions and reporting on web site effectiveness.
- Perform miscellaneous related duties as assigned.
Minimum Qualifications (Mandatory):
- Bachelor’s Degree.
- One year related experience.
- Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
- Bachelor’s Degree in Computer Science, Information Technology, Programming or related field.
- Web Development and Digital Marketing skills including but not limited to: WordPress, Craft CMS, Google Analytics, Google AdWords, Canva.com, Balsamiq, Usability and User Experience (UX) design, Responsive (mobile friendly) design.
Special Knowledge, Skills & Abilities:
- Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
- Must demonstrate critical thinking and analytical reasoning skills.
- Knowledge in the assigned application as well as the platform on which it runs.
- Ability to work on multiple priorities effectively.
- Ability to prioritize conflicting demands.
- Ability to execute assigned project tasks within established schedule.
- Ability to work collaboratively in a team environment.
- Ability to communicate effectively in the service of users and colleagues.
- Writes and speaks clearly and concisely
- Possesses sound documentation skills.
- Ability to maintain confidentiality.
- Must demonstrate exemplary customer service skills
- While performing the duties of this job, the employee may remain in a stationary position (sitting or standing) up to 80% of the time.
- The employee is required to operate computer keyboard and mouse for a significant portion of the workday (repetitive motion).
- Prolonged vision requirements including viewing computer screen, paper reports/documents, charts and results. Visual acuity may be required to distinguish fine gradation of color.
- While the daily work location is within an administrative office. There are work activities in the laboratory environment. Exposure to toxins and infectious agents exist, but potential for personal injury or harm is minimized if established safety and health precautions are followed.
- Must refer to and are expected to comply with procedure manuals, follow proper laboratory protocols and safety policy/procedures, and be familiar with material data safety sheets in assigned work areas.
- Able to read and understand all Health, Safety and Environment (HSE) guidelines applicable to assigned work area. Working in laboratory where there may be discomforts due to odors, noise, temperature fluctuations, and working around lab equipment.
- Research areas may include animal, human, human products, DNA, and radiation protocols. Use of personal protective equipment may be advised or required.
- May transport equipment and supplies usually less than 40 pounds from one area to another (example: moving computer equipment or file boxes). May be required to lift and/or move up to 50 pounds with proper training, or precautions/lifting aides. In some areas, workspace is limited.
- Staff may be required to complete annual competency review, and must insure compliance with Johns Hopkins Policy, Laboratory Policy & Procedure, Health, Safety & Environment regulations, and all applicable privacy & confidentiality laws/practices.
- Laboratories operate 24/7 with schedules on day, evening, or night shift. Rotating schedules which may include weekend work and holiday assignment. On call or call back support by IT staff is required, including during times of declared emergency.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Programmer Analyst
Starting Salary Range: $51,210 - $70,480 annually (commensurate with experience)
Employee group: Limited
Schedule: M-F 7-3:30
Exempt Status: Exempt
Department name: SOM Pat Clinical Chemistry
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [ Link removed ] - Click here to apply to Programmer Analyst. For TTY users, call via Maryland Relay or dial 711.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit [ Link removed ] - Click here to apply to Programmer Analyst and all other JHU applicants should visit [ Link removed ] - Click here to apply to Programmer Analyst.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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- Application Design
- Business Requirements
- C (Programming Language)