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  • Billings, MT 59101

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Office Manager - Customer Service Manager

Packard Culligan Water • Billings, MT

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Management

Job Description

OFFICE MANAGER - CUSTOMER SERVICE MANAGER
Culligan’s Vision is ‘To Provide a Better Quality of Life for our Communities.’  Culligan Water in Laurel, MT is looking to continue a high level of excellence that our customers expect by hiring an extraordinary Office Manager.
This is a hands-on management position that requires a high level of customer interaction. The Office Manager will provide leadership through effective communication, process improvement, coaching/training and mentoring in a fast-paced, high volume environment. 
As an Office Manager, you will you will be handling customer calls and administrative duties as well as fulfilling managerial responsibilities, for example, financial reporting, supervision, payroll, etc. The Office Manager plays a vital role in the both dealership's success by ensuring customer satisfaction and retention, creating a motivated and competent workforce, open and effective communications, and assisting in the attainment of company’s goals.
MAJOR DUTIES AND RESPONSIBILITIES:
  • Create and maintain a positive workforce environment conducive to enhanced employee morale, productivity and creativity
  • Develop and mentor the appropriate level of office staff by providing employee training to empower them to provide excellent customer service
  • Working as a team, develop realistic performance objectives tied to the dealership’s goals.  Hold regular discussions with the office staff regarding progress and take appropriate steps to support the attainment of those goals
  • Ensure professional behavior and courtesy are displayed in interactions with customers, employees and vendors; take corrective action when needed
  • Improve customer satisfaction, growth and retention
  • Effectively train and coach the office staff to seek opportunities for additional sales
  • Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
  • Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
  • Ensure customer service personnel are effectively trained, cross-trained and managed to obtain, maintain and retain satisfied customers
  • Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
  • Manage customer information system(s).  Ensure timely and accurate processing of information
  • Accurately report inventories on schedule and resolve discrepancies
  • Manage credit and collections function to include new customer orders and delinquent accounts
  • Ensure compliance with company policies, recommend policy change or corrective action when appropriate
POSITION REQUIREMENTS
  • 3+ years of office or customer service management, with applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
  • Direct management and employee development experience
  • Strong experience in a customer service capacity 
  • Excellent interpersonal skills, effective verbal and written communication skills
  • Education to include high school diploma or equivalent, 2+ years business school or related business administration experience with an emphasis on accounting preferred
About Packard Culligan and why it is GREAT to work here:
The Packard Culligan group of dealerships is a family owned company with values based on integrity, safety, teamwork, and continuous improvement dedicated to exceeding customer and employee expectations.  Our dealerships are locally run by employees who are a part of the communities that they serve.  We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Employees of Culligan are offered a competitive hourly rate, plus eligibility for employee bonuses;  a positive, supportive work environment; an excellent comprehensive benefits plan which includes a wellness program; opportunity for advancement and growth within the organization; challenges for learning more about the business and how to improve yourself, as well as the company; and to be part of successful and growing business!
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
Job ID: 636
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