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Company Contact Info

  • Albany, OR 97322
  • Julia Utsinger

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Customer Support Representative

Kelly Services • Albany, OR

Posted 12 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Accounting, Finance, Insurance, Admin - Clerical, Customer Service

Job Competition

7

Applicants

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Job Description

Customer Service Representative
Kelly Services is currently seeking an Customer Service Representative with one of our top clients in Albany, OR.  As Customer Service Representative you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.
 
•PLEASE READ BEFORE APPLYING*
 
If you are interested in this position please apply and follow up with an email to me, Julia at 
[Click Here to Email Your Resumé] with your resume attached and "Albany" in the subject line. Or contact me directly at 630-424-3689.
 
Customer Service Representative
Start Date: January 2019 (temp-perm opportunity)
Pay rate range is $11.00 - $12.50. Call center experience, bilingual in Spanish, and customer service experience are all things that could increase the pay.
•*Full Time Only positions. Part time positions are not available.
Location: 1880 14th Ave Albany OR  97322
•*A lot of overtime will be offered.**
 
Have Questions? Chat with me here! https://flashrecruit.com/user/JuliaUtsinger
 
Key Responsibilities
• As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.
• Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
• Coordinate service for customers using various providers to resolve the customers' concerns.
• Settle claims according to insurance policy provisions.
• Maintain and update customer account records as needed.
• Forward suspected fraudulent and questionable claims to appropriate personnel.
• Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
• Attend workshops, seminars, and other training sessions to maintain and update product knowledge.
• Maintain professionalism with all contacts, both internal and external.
• Perform other job duties as directed by supervisor.
 
If you are interested in this position please apply and follow up with an email to me, Julia at 
[Click Here to Email Your Resumé] with your resume attached and "Albany" in the subject line. Or contact me directly at 630-424-3689.
  
Chat with me here: https://flashrecruit.com/user/JuliaUtsinger



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Job ID: US249BJU_BH1528681
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