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NGIS Assistant General Manager FT Exempt w/Benefits
Title: NGIS Assistant General Manager FT Exempt w/Benefits Location: United States-Washington-Silverdale Job Number: 2300000F Come work for the Navy Gateway Inn & Suites...where you can have a hospitality career with a purpose! We serve the best customers in the world: active duty and retired military and their families. NGIS provides Priority-One lodging for the Official Temporary Duty (TDY) traveler. If you really enjoying working with others, like variety, and want to improve the health and well-being of our service members and their families, this could be the job for you!! This position oversees both NGIS locations on Naval Base Kitsap. No military affiliation is required. Job Summary: The position is responsible for managing daily NGIS operations and lodging programs. Duties and Responsibilities: Program Management duties comprise 55% of incumbent’s time and include but are not limited to: Acts in the capacity as the General Manager GM during absence. Assists the GM in operating a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial midgrade hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status. Assists the GM in preparing reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority assessing trends and problems that span the operation recommends and implements necessary changes and evaluates results. Assists the GM in the development and execution of the installation NGIS business plan annual budget and capital plan and in executing short and long range financial plans to ensure program goals are met. Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses. Supports the GM with ensuring lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs e.g. MWR Unaccompanied Housing Family Housing etc.. Monitors, analyzes and manages facility utilities costs/usage and utility invoices applying accepted billing and accounting practices. Must be a user of the CIRCUITS program and other government specific systems as required. Participates in achieving the directives of management for the Non-Appropriated Billeting Fund NABF when officially designated in writing. Ensures the efficient and proper use of all non-appropriated funds NAF including funds personnel facilities supplies and equipment. Maintains accountability for the safeguarding of all funds. Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets. Supports the GM with management of real property resources and provides advice on renovations improvements and minor and/or major construction to the GM and the Regional Lodging Director. Ensures the safety and security of guests, lodging associates, and lodging assets through the development of a comprehensive maintenance and safety program. Performs management internal controls (MIC), reviewing and developing internal controls to prevent loss and improve cost saving measures. Participates in achieving and maintaining accountability for the requisition, receipt and storage of all inventory consumable, non-consumable, minor property, and fixed assets. Accesses and manages Property Record Cards (PRC), using the prescribed Navy operating systems. Uses Naval Facilities Engineering Command NAVFAC systems to manage work orders, requests for service, costs associated with repair, validates e-billing invoices, and manages disputes. (e.g. Geo Readiness Program MAXIMO Validates reimbursable expenses.) Acts as alternate Approving Official for government purchase cardholders, reviewing all purchase requests and approving in accordance with appropriate guidelines. Provides customer facing integration, execution, and management of services and resources at the installation level. Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance. Provides program oversight and participates in improvement efforts to include Mystery Shop Calls, review of customer response results, and room inspections, to ensure program standards are maintained. Responds to all guest comments in person and via the comment card surveys in a professional and timely manner and in accordance with program standards. Participates in meeting program standardization goals and participates in the lodging accreditation program. Attends Regional and corporate lodging training to ensure training efforts result in improving performance in operational management service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications, hosted management training, approved online training and achieving property accreditation. Attends Regional and corporate lodging training to ensure training efforts result in improving performance in operational management service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications, hosted management training, approved online training and achieving property accreditation. Demonstrates and practices proficiency with hotel management applications and reporting systems. Reviews and validates online property website content and submits changes as required to ensure data is accurate. Supports NEXCOM's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination harassment and/or reprisal; ensures all subordinate staff understand and adhere to the policy and ensures treatment of all staff is fair and equitable. The incumbent is expected to meet the qualifications for professional accreditation as defined by NGIS/NEXCOM Lodging policy within 12 months of position appointment. Performs other related duties as assigned. Qualifications: A total of 4 years of experience consisting of the following GENERAL EXPERIENCE 3 years of experience in administrative technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION OF EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following procurement of supplies and equipment operational efficiency sanitation internal finance controls budgeting staffing room design and decorating or similar work which demonstrated the knowledge and abilities of the operational area.
- Interpersonal Skills
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