The Program manager provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position ensures the timely accomplishment of all specified requirements and works with senior management to establish program priorities. The Program Manager is responsible for all related contract personnel and operates the program according to established policies / procedures and within stipulated budgetary confinements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Provides broad program oversight over a large, multi-functional service contract.
Exercises independent judgment as well as high level and analytical skills in solving complex and unusual managerial, technical and administrative problems.
Responsible for staffing, program planning, execution, performance, quality control and deliverables.
Interfaces directly with program personnel to ensure full program results and compliance.
Ensures maximum effectiveness in use of resources.
Leads and oversees all activities related to staffing such as: recruitment, orientation, training, staff production, counseling, remediation, evaluations and performance appraisals, and voluntary or involuntary separation.
Provides direction to contract management and administrative and other support staff (e.g. business analyst, technical writer, graphic artist or designer, administrative assistant).
Coordinates and leads all contract level programs and projects.
Provides innovative management solutions to client.
Provides management and technical direction of program and provides internal planning, guidance and management structure for tracking accomplishment of work assigned.
Organizes, directs and coordinates with contract managers' on planning and production for all contract support activity across all tasks.
Oversees integration and coordination of new projects and provides plans to address workload spikes.
Ensures services and deliverables are completed, reviewed, accurate, and submitted on time (narrative and statistical reports, invoices, procedural manuals, customized reports etc).
Works with client on the evolution of performance standards for a wide variety of activities including information or technical research, library services, instructional design and records management.
Provides support for marketing and outreach activities and for informal and formal events with client and staff. May be required to identify and provide appropriate consultants per the requirement in the contract.
Responsible for ensuring communication is maintained with the Government on all aspects of the contract. Meets routinely with the Government and contract staff. Preparation for, attendance at, and follow-up for these meetings may adsorb as much as 50% of the average week. Confirms to client that new projects or initiatives falls with-in LOE (level of effort).
Communicates client expectations to contract staff.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree and twelve (12) years’ of experience; or equivalent combination of education / experience. Experience managing progressively more complex, large, and costly contracts. Minimum of 5 years in a government contracting environment. Minimum of 5 years managing an information services contract. Experienced information provider with expertise in one or more of the following information categories: Information reference services, Information research services, Provision of other information center or Library information related services, Specialized Information services such as handling large training operations focused on information resource training.
CERTIFICATES / LICENSES / REGISTRATION
PMP Certification preferred
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements
Skilled proficiency using Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.) and project management software programs
Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of planning, scheduling, budgeting and operations for successful achievement of program objectives
Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills
Ability to manage multiple services and task order projects simultaneously
Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions
Ability to prepare, justify and administer program budget and to assess financial conditions
Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions
Ability to organize work, set priorities and determine resource requirements
Excellent supervisory and management skills with ability to recruit, train, mentor and motivate others
Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
Ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner
Exceptional organization, problem-solving and critical thinking skills
Exceptional customer service and relationship-building skills
Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals
Ability to work effectively, both independently and in a team environment
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
Complex Problem Solving