Customer Service Representative - Bilingual (#DGIL2021-2702) job in Downers Grove at RealManage

ACM Community Management is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its other divisions. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

As one of the largest (#4 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Must be bilingual (Spanish & English)

The Customer Service Representative (CSR) primarily services inbound phone calls, emails and online chat requests to service community homeowners in answering account related questions, making payments and providing information about their community. In addition, the CSR services title / property closing agents, community vendors as well as interfacing with management company staff with community related business. The CSRs are expected to provide quality customer service, demonstate a postive 'can-do' attitude and effectively troubleshoot and resolve common issues.

The qualifications for a Customer Service Representative include the following:

• Education equivalent to a 2 Year Associate’s Degree, or equivalent in related work experience.
• Excellent communication skills, both written and verbal
• Positive, customer friendly and helpful demeanor
• Previous experience assisting with customer billing and account issues a plus
• Previous experience providing basic technology help desk support a plus
• Bilingual language skills is a plus

Benefits Summary:

• Business casual work environment
• 2 weeks per year PTO (paid time off) plus company holidays
• Health /Dental/ Vision Insurance
• Life / Disability Insurance
• 401(k) Program