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Principal/Senior User Experience Designer at Fidelity Investments

Principal/Senior User Experience Designer

Fidelity Investments Boston, MA (On Site) Full-Time

Job Description:

The Role

Fidelity Investments is looking for a User Experience Designer who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.

The Expertise and Skills You Bring

  • 5-8 -years of UX or related experience is preferred

  • A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred

  • Experience working on agile teams delivering value in digital products preferred

  • Experience running and/or using research to support evidence-focused design decisions preferred

  • A digital portfolio we can review online is required

  • An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing

  • Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives

  • A foundation of development knowledge, both web and mobile

  • Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better

  • Partnering with user research to understand the customer problems to tackle

  • Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

  • An unwavering curiosity to ask why

  • Design brings you happiness

UX Designers typically

  • Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

  • Partner with the product owner to help inform product strategy

  • Work across the organization to drive consistent customer experiences

  • Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)

  • Provide design and product thought leadership

The Team

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity s most critical business issues.

The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, designing more effective rollout and adoption experiences, and paying close attention to every detail in the 'last mile.'

Please see below for the salary range for work locations in Colorado only:


Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:


Please see below for the salary range for work locations in California only:


Please see below for the salary range for work locations in Washington only:



Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a [ Link removed ] - Click here to apply to Principal/Senior User Experience Designer, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling \u0022[ Link removed ] - Click here to apply to Principal/Senior User Experience Designer.\u0022

We invite you to Find Your Fidelity at [ Link removed ] - Click here to apply to Principal/Senior User Experience Designer.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [ Link removed ] - Click here to apply to Principal/Senior User Experience Designer, or by calling

, prompt 2, option 3.

Recommended Skills

  • Agile Methodology
  • Architecture
  • Communication
  • Design Methods
  • Design Thinking
  • Electronic Portfolio
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