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Customer Service Representative - Retiree Benefits Counselor job in Franklin at Marsh and McLennan

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Customer Service Representative - Retiree Benefits Counselor at Marsh and McLennan

Customer Service Representative - Retiree Benefits Counselor

Marsh and McLennan Franklin, MA Full Time
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Mercer is seeking candidates for the following position based in the Franklin, MA office:


Customer Service Representative - Retiree Benefits Counselor

Mercer Marketplace 365+ Retiree Exchange (MM365+ Retiree) is a business unit within Mercer Health & Benefits that assists Medicare and Pre-Medicare eligible retirees in selecting the appropriate health plans.

What can you expect?

  • You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people.
  • You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace.
  • As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities.
  • You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance.

What is in it for you?

  • You will receive a competitive salary and comprehensive benefits starting on day one, such as: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, and more!
  • You will work in an exciting environment with a reputable company and receive paid training. (All Benefit Counselors will train to obtain their life and health license within the first 30 days of employment.)
  • Tremendous potential to grow your career within a highly respected global organization

We will count on you to:

  • Sell and enroll retirees into appropriate insurance products, including but not limited to: health, prescription drug, vision, and dental plans
  • Advise pre-Medicare eligible recipients on their options by providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs
  • Provide ongoing support after the initial enrolment by providing expert assistance around questions pertaining to topics such as Healthcare Reimbursement Account (HRA) and Claims
  • Generate outbound calls to schedule appointments, casework, and follow-up service calls
  • Actively listen to identify customer questions and needs, utilizing probing questions when necessary
  • Meet or exceed monthly sales and service metrics
  • Handle inbound service calls by providing accurate and complete information, owning the retirees’ issues to resolution

What you need to have: 

  • HS diploma or equivalent
  • 1-2 years of proven customer service or sales experience
  • Experience using MS Office Suite (Word, Outlook , Excel)
  • Active Resident Life and Health License is mandatory (Mercer will offer training to obtain a license)

What makes you stand out:

  • Bachelor’s degree
  • Affordable Care Act (ACA) experience
  • Prior experience in Medicare sales or commercial insurance sales
  • Ability to successfully complete America’s Health Insurance Plan (AHIP) certification annually

[ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of [ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including [ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor, [ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor and [ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit [ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor. Follow Mercer on Twitter [ Link removed ] - Click here to apply to Customer Service Representative - Retiree Benefits Counselor.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

This role is not eligible to be performed remotely

#joinOE2021

 

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