Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Field Tech Support (Long Island)

Syntagma Group Long Island Contractor
Apply Now

Job Title: Field Tech Support (Long Island Area)

Job ID#:771

Job Description:


  • Respond to inquiries and requests for assistance with the Agency's computer systems or PCs via phone, voice mail, e-mail or direct request. Accurately logs requests and resolutions. Identifies and rectifies problems and provides assistance to Agency staff in an efficient and customer-friendly manner.
  • Works with other IT staff, manufacturers, vendors, support services and consultants to resolve problems
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop services
  • Ensure network connectivity to the desktop, printers, copiers and scanners
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Maintain inventory of computer and networking equipment
  • Create and maintains end-user operating system and application user IDs. Assign user accounts to roles and rights from various directories and applications


  • Train Users on applications and IT policies
  • Provide training to Agency staff in informal and formal settings


  • Produce daily and monthly reports for locations visited
  • The ability to provide documentation on fixes for knowledge base
  • Must be able to ascertain a problem at a location and either resolve the issue or report back for escalation
  • Review and apply inventory activities, including movement and deletion of company equipment

User Engagement:

  • Must have excellent communication skills
  • Keep users informed of upcoming changes with the ability to convey these messages in an engaging manner
  • Comprehend user requirements and make appropriate recommendations and/or briefings

Required Skills:

  • Excellent technical knowledge of PC and desktop hardware and internal components, operating systems and networking principles.
  • Thorough knowledge of MS Windows and MS Office.
  • Specific knowledge, training or experience in any of the following areas desirable: Active Directory, Citrix, Cisco, ODBC, Kronos, TCP/IP.
  • Ability to reference, understand and utilize technical manuals and procedural documentation.
  • Ability to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Ability to understand the organization's goals and objectives.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Self Starter with High Energy and a positive manner, a can do attitude.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.


Recommended skills

Positive Attitude
Self Motivation
Success Driven
Team Working
Troubleshooting (Problem Solving)
Data/Record Logging
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 771


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.