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Field Tech Support (Long Island)

Syntagma Group Long Island Contractor
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Job Title: Field Tech Support (Long Island Area)

Job ID#:771

Job Description:

Responsibilities:

  • Respond to inquiries and requests for assistance with the Agency's computer systems or PCs via phone, voice mail, e-mail or direct request. Accurately logs requests and resolutions. Identifies and rectifies problems and provides assistance to Agency staff in an efficient and customer-friendly manner.
  • Works with other IT staff, manufacturers, vendors, support services and consultants to resolve problems
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop services
  • Ensure network connectivity to the desktop, printers, copiers and scanners
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Maintain inventory of computer and networking equipment
  • Create and maintains end-user operating system and application user IDs. Assign user accounts to roles and rights from various directories and applications

Training:

  • Train Users on applications and IT policies
  • Provide training to Agency staff in informal and formal settings

Document:

  • Produce daily and monthly reports for locations visited
  • The ability to provide documentation on fixes for knowledge base
  • Must be able to ascertain a problem at a location and either resolve the issue or report back for escalation
  • Review and apply inventory activities, including movement and deletion of company equipment

User Engagement:

  • Must have excellent communication skills
  • Keep users informed of upcoming changes with the ability to convey these messages in an engaging manner
  • Comprehend user requirements and make appropriate recommendations and/or briefings

Required Skills:

  • Excellent technical knowledge of PC and desktop hardware and internal components, operating systems and networking principles.
  • Thorough knowledge of MS Windows and MS Office.
  • Specific knowledge, training or experience in any of the following areas desirable: Active Directory, Citrix, Cisco, ODBC, Kronos, TCP/IP.
  • Ability to reference, understand and utilize technical manuals and procedural documentation.
  • Ability to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Ability to understand the organization's goals and objectives.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Self Starter with High Energy and a positive manner, a can do attitude.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.

 

Recommended skills

Positive Attitude
Self Motivation
Success Driven
Team Working
Troubleshooting (Problem Solving)
Data/Record Logging
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Job ID: 771

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