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Administrative Support Assistant (Collections Support)

Navy Federal Credit Union Bellview Full-Time
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Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

  • Competitive compensation with opportunities for annual raises, promotions, and bonus potential
  • Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
  • On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
  • Consistently Awarded Top Workplace
  • Nationally recognized training department by TRAINING Magazine
  • An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide administrative support and assist all sections in the Collection Branch.


  • Approve/deny requests and process payment changes and approved extensions
  • Assist staff and other business units, to include Personal Finance Management, with member related research requests; such as, information on member accounts, payment history, etc.
  • Collect and distribute reports, correspondence, on-line messages and faxes
  • Complete and mail collection letters to members
  • Maintain basic office equipment and coordinate servicing
  • Monitor, field and direct phone calls; document as required
  • Order supplies/services and reconcile invoices
  • Prepare and distribute member's authorized virtual check
  • Prepare and process member payments by phone or electronic funds transfer
  • Process insurance policies, renewals and cancellations
  • Process member accounts for charge-off; may transfer funds and/or close accounts
  • Proofread and edit content for standardization to ensure clarity and accuracy
  • Research, review and decision proposals from commercial debt management companies
  • Review lien notices and verify collateral information
  • Update and maintain manuals, instructions and other documents
  • Verify, research and update members' contact information
  • File, fax and copy documents
  • Perform other duties as assigned

Qualifications - All required unless otherwise noted

  • Ability to maintain confidentiality and demonstrate integrity
  • Experience in performing clerical or administrative duties/responsibilities
  • Basic clerical, technical or administrative skills
  • Basic copywriting, editing, and proofreading skills
  • Basic data gathering and research skills
  • Basic member/customer service skills
  • Basic skill exercising initiative and using good judgment to make sound decisions
  • Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
  • Basic skill performing mathematical calculations and working accurately with numbers
  • Basic verbal and written communication skills
  • Basic word processing and spreadsheet software skills
  • Effective listening and telephone skills


  • Exposure to composing correspondence that adheres to grammar and Navy Federal writing style and standards
  • Exposure to working in a high volume, fast paced environment
  • Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
  • Familiarity with credit & collections related federal and state fair lending/consumer protection laws & regulations

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Hours: Monday - Friday, 10:00 a.m. - 6:30 p.m. CST

Equal Employment Opportunity

We reserve the right to fill this role at a higher/lower grade level based on business need.

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Skills required

Time Management
Data Entry
Clerical Works
Telephone Skills


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Administrative Support Assistant (Collections Support)
Estimated Salary: $54K
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Job ID: 39681-1A


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Navy Federal Credit Union is the world’s largest credit union with over 7 million members, over $82 billion in assets, and over 16,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL, Winchester, VA, and in our more than 300 branch offices, we serve the men and women of the U.S. Army, Marine Corps, Navy, Air Force, veterans, the civilian employees of the Department of Defense and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services.

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