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Operations Assistant at Analysts

Operations Assistant

Analysts Riverdale, MD Full-Time
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OBJECTIVES/PURPOSE:

  • Provides support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service, cleaning, and safety duties.
  • All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities.
  • Employees must also maintain complete and accurate records, in accordance with cGMP

ACCOUNTABILITIES:

  • Greets and ensures social distancing expectations for all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills
  • Health and Safety Services and Monitoring
  • Taking Temperatures of Donors and Employees with I/R Thermometer
  • Provides decontamination and sanitization services (hourly)
  • Monitor and enforce safety protocols as necessary
  • Reconfiguration specialist - ensuring social distancing within center, layout, crowd and line control during all hours, and critical line focus during peak hours
  • Re-stock supplies for staff in production areas

Customer Experience functions related to donors and staff that include but are not limited to:

Donor Appointments:

  • Verifying appointment times
  • Assisting donors with future appointments
  • Ensuring repeat donors scan in electronic system
  • Creating or pulling donor record files
  • Verifying prior donations
  • Requesting identification for new donors
  • Notifying the appropriate personnel that visitor/donor has arrived
  • Contact donors to remind them of physical appointments
  • Maintain orderly filing system, purging records as needed

DIMENSIONS AND ASPECTS:

Technical/Functional (Line) Expertise:

  • Incumbent should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers.
  • Ability to perform basic functions on a computer; ability to type.
  • Must be able to prioritize work and handle multiple tasks simultaneously
  • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
  • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
  • Putting the patient at the center
  • Building trust with society
  • Reinforcing our reputation
  • Developing the business

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required

Desired:

  • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
  • Experience in a laboratory, hospital, or other regulated environment is a plus
 

Recommended skills

Filing
Sanitization
Multitasking
Interpersonal Skills
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Job ID: 213471

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