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Intern - Desktop Support

O'Reilly Auto Parts Springfield Part-Time
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Tentative Schedule: Monday-Friday 8:00 a.m. - 5:00 p.m.

The Desktop Support Interns receive a large exposure to technical support in an enterprise environment. This includes onsite repairs and request fulfillment as well as behind the scenes work with the team to provide excellent customer service to O'Reilly team members.

Essential job functions

  • Imaging laptops, desktops, and thin clients using Microsoft Deployment Toolkit.
  • Request fulfillment - monitors, keyboards, new systems, etc. delivered to end users and setup.
  • Department moves - assisting in equipment teardown and setup.
  • Special projects - working with senior staff on hardware and software challenges.
  • Emergency dispatch- Be our eyes and ears when team members are in need.
  • Learn and work with technical and service desk tools and software.
  • Learn enterprise level soft skills that will give you a competitive advantage when you are ready to transition to a full-time career.

Skills/Qualifications/Education

Required
  • Basic understanding of Win 7 operating system and Microsoft Office 2007-2013.
  • Excellent customer service skills.
  • Solid verbal and written communication skills.
  • Ability to work effectively in a team environment.
  • Good organizational skills.
  • Good attention to detail.
  • Professional appearance and attire for a corporate environment.
  • High school diploma or equivalent required.
Desired
  • Good understanding of Ethernet networks.
  • Experienced with software applications and their general use.
  • General understanding of test design and testing methodologies.




 

Recommended skills

Attention To Detail
Coordinating
Verbal Communication
Written Communication
Emergency Handling
Communication
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Job ID: 198331

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O’Reilly Automotive Inc. has
provided high-quality auto parts availability and excellent customer
service since 1957. Today, as a Fortune 500 company, we are determined
to be the leader in the auto parts industry through serving both retail
and professional customers. We rely on exceptional team members to
support our success and growth every day.

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