US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Customer Service Representative job in Gaston at TMC Transportation

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Customer Service Representative at TMC Transportation

Customer Service Representative

TMC Transportation Gaston, SC Full-Time

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP!

TMC Transportation has an immediate full-time opening for a Customer Service Representative working out of our office in Gaston, SC.

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

  • Develop and maintain relationships with customers
  • Obtain and upkeep driver and company productivity goals are being met
  • Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
  • Ability to maintain assigned territory of customers
  • Maintain and log pre-booked freight that cannot be immediately assigned
  • Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
  • Research and resolve customer inquiries and problem
  • Effectively communicate with customers, sales, fleet managers, and other internal personnel
  • Participate in total quality management and process improvement teams
  • Utilize web-based technology to gather and track operation data
  • Enter customer data and shipping instructions into a computer database



MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics and/or relevant experience
  • Fluent in keyboard proficiency and 10-key
  • Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
  • Strong customer solicitation skills
  • Excellent interpersonal skills
  • Ability to function in a fast-paced work environment and tolerate stress
  • Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

  • Must be able to sit and use a telephone and computer simultaneously for extended periods of time
  • Must be able to speak and hear clearly in a high volume telephone environment

Recommended Skills

  • Attention To Detail
  • Business Process Improvement
  • Communication
  • Computer Keyboards
  • Customer Service
  • Interpersonal Skills
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2489/1384

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.