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- Newtown, PA 18940
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Customer Service Representative
Meenan Oil Company • Newtown, PA
Posted 10 days ago
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If a career in Customer Service is your passion we have just the opportunity for you! We are a leading home services provider, looking for personable and reliable individuals to serve as Customer Service Representatives.
You have the opportunity to become a part of an enthusiastic team of individuals whose loyalty and dedication to taking care of our customers is unmatched. No time limit on calls. We work with each customer on an individual basis. Due to our continued growth as an organization, advancement opportunities are available for those who demonstrate the ability for greater responsibilities.
As a Customer Service Representative, you will take incoming calls as well as making outbound customer calls for follow-up and upgrading purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Your specific duties in this role will include:
- Preparing account changes
- Finding resolution for customer problems and issues
- Identifying and acting upon potential new sales opportunities
- Assisting with customer retention
- Working closely with other departments to ensure timely resolution of customer issues
- Renewing customer pricing plans, taking payments and assisting with billing issues
As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well in both a team environment and independently. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and co-workers.
Specific qualifications for the role include:
- 1-2 years customer service related experience
- Ability to work well under pressure.
- Excellent telephone skills
- Strong troubleshooting abilities
- Strong follow up skills
As a Customer Service Representative with Meenan, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
- Medical coverage
- Dental coverage
- Personal time
- Sick Time
Build a rewarding career with an industry leader!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We are proud to be an equal opportunity employer, and is committed to a drug and alcohol-free workplace