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Community Living Services (CLS) Direct Support Professional – CNA - On-Call job in Lawrenceville at Hi Hope Service Center

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Community Living Services (CLS) Direct Support Professional – CNA - On-Call at Hi Hope Service Center

Community Living Services (CLS) Direct Support Professional – CNA - On-Call

Hi Hope Service Center Lawrenceville, GA Full Time

Community Living Services (CLS) Direct Support Professional – CNA  - On-Call

Department:    Private Home Care Provider Services
Job Status:      On-Call
FLSA Status:   Non-Exempt
Reports To:      Private Home Care Provider Supervisor

Pay Grade:       NON-EXEMPT
Salary:              $13.50

Amount of Travel Required:  

30 - 50% when needed

*Transportation is required

Schedule(s) & Location:  

To Be Determined - Minimum 4 hours (can include weekends and evenings)

Gwinnett County

Must be available to work a shift with at least a 2-hour notice.

Positions Supervised:



To Be Determined

Personal Care Services for the Private Home Care Provider (PHCP) program are individually designed to support the acquisition, retention, or improvement of life skills to facilitate living in a participant’s own or family home.  Personal care tasks are components of PHCP services.  The focus of personal care should be teaching the skills related to activities of daily living and instrumental activities of daily living.

Personal Care Staff will assist and supervise an adult(s) with intellectual/developmental disabilities in a residence and/or community setting, ensuring their safety. Will provide instruction in daily living and social skills supporting the successful integration within the community. Will assist with personal care and facilitate communication needs. Will provide guidance to the individual to become self-confident, independent and engaged with their surroundings. Will operate company vehicles on a routine basis and personal vehicle when necessary.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with a disability to perform the essential functions.

Essential Functions Statement(s)

  • Regular attendance and punctuality.
  • Provides supervision to persons supported according to their service plan (SP), individual needs, and protocols always being mindful of what is important to and important for the individual.
  • Provides training and assistance to persons supported with activities of daily living and communication according to their SP and individual needs in a manner which encourages choice and maximum independence. This includes but is not limited to grooming, hygiene, dental care, dressing, meal preparation, eating, changing clothes and/or adult protective clothing, toileting, bathing/showering and utilizing assistive technology and communication devices. Assists individuals in maintaining their personal belongings.
  • Provides assistance with light housekeeping and household tasks essential to cleanliness and safety such as laundry, changing linens, trash disposal, and cleaning. In addition, tasks include assistance with grocery/other shopping, using the telephone and assisting individuals with purchases on community outings.
  • Encourages maximum mobility independence. Assists as needed with ambulation and transfers (including positioning) using approved techniques.
  • Follows approved diets, medical directives and related schedules.
  • Per the SP, documents all food and drink intake while monitoring for choking, dietary restrictions and proper nutrition. Ensures food is prepared appropriately according to SP and/or nursing instructions for individuals having dietary restrictions or needs (ex: an individual must have all foods pureed).
  • Follows de-escalation philosophy and techniques. Intervenes in problem situations according to de-escalation philosophy and techniques.
  • Treats individuals supported with respect, dignity, courtesy and sensitivity at all times.
  • Provides transportation for persons supported to appointments, meetings, community outings, grocery/personal shopping, and in emergencies such as an evacuation of the residence or community in accordance with applicable regulatory transportation guidelines.
  • Actively plans for and/or participates in meetings as assigned for individuals supported. Provides input (feedback on progress toward previous goals and recommendation for future goals) on individual person-centered goals for persons supported. Utilizing person centered tools such as "working/not working," "important to/for," "communication chart," and "relationship map" assists persons supported in identifying and developing goals.
  • Actively plans, participates in, and assists with community integrated outings, recreational, leisure and "meaningful day" activities with individuals supported. Conducts outings and activities to help individuals learn or enhance skills, achieve ISP goals, increase community presence and build meaningful relationships with those in the community.
  • Provides oversight and supervision of individuals unable to be left alone as assessed by DBHDD staff and under available funding.
  • Records individual information and data on appropriate forms or electronically according to departmental policy.
  • Records all entries in a clear, concise, legible and timely manner.
  • Appropriately documents services to the individual in accordance with the Private Home Care procedures and the service record policies as outlined in the individual’s SP.
  • Completes all assigned paperwork and documentation in accordance with the organization's policies and procedures and utilizing approved language.
  • Maintains basic care for an individual’s property, equipment and supplies.
  • Actively participates in staff development trainings, staff meetings, seminars, conferences, web-based training and other meetings as scheduled by management. Reads and reviews written material as provided or assigned by the supervisor or the organization. Applies learned concepts to daily work activities.
  • Observes confidentiality practices according to Hi-Hope policy and federal and state guidelines.
  • Provides for and maintains a safe, secure, clean, healthy and attractive environment for persons served. Identifies and reports safety concerns.
  • Reports the individual’s progress and challenges to supervisory staff. Follows proper procedures for handling medical emergencies or incidents that affect the delivery of services in accordance with the individual’s SP.
  • Follows established protocols for emergencies such as fire, severe weather, natural disasters, missing person, bomb threats, evacuation, utility failures, medical emergencies, vehicle accidents and safety during violent or other threatening situations.
  • Reports known exposure to tuberculosis, hepatitis and any other communicable diseases to the supervisor, nurse and Human Resources immediately.
  • Follows established protocol for infection control and universal precautions and related directives from nursing staff.
  • Follows all rules, guidelines and policies in the HHSC employee handbook and any other pertinent agency or regulatory documents.
  • Acts appropriately and professionally on behalf of HHSC when in the community with or without individuals served. Follows dress code as mandated by the department and the organization.
  • Completes additional training consisting a minimum of sixteen clock hours of training or instruction annually after the first year of employment.  Employee is responsible for presenting copies of training documents when requested.
  • Performs other duties as assigned.

Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
Reliability - The trait of being dependable and trustworthy.
Adaptability - Ability to adapt to change in the workplace.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Tolerance - Ability to work successfully with a variety of people without making judgments.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.



High School Graduate or General Education Diploma (GED)


One to two years related experience working in a residential setting providing assistance to individuals with intellectual/developmental disabilities preferred.

Computer Skills:
Must be familiar and competent in using a personal computer, Internet, various software programs, and assistive technology equipment to effectively interact with residents.

Certificates & Licenses:
Active GA-registered Certified Nursing Assistant (C.N.A.) license/successfully pass the National League for Nursing test, CPR/AED and First Aid, valid Georgia Driver's license; transportation and vehicle emergency evacuation certification; and QBS certification for de-escalation techniques within 90 days of employment.

Other Requirements:
Must be 21 years old, must have an acceptable pre-employment physical and capable of lifting a minimum of 50 pounds' walking, bending, squatting, reaching up, out and over; negative drug screening result and a tuberculosis (TB) screening or chest x-ray; and have an acceptable motor vehicle record (MVR) with no more than two moving violations in a three year period within the last five years of a seven year motor vehicle record report, vehicle liability insurance and an acceptable criminal record check. Must have reliable transportation.

Must successfully receive an “Adequate Functional Health Literacy” score on the Test of Functional Health Literacy in Adults (TOFHLA).


Recommended Skills

  • Trustworthy
  • Certified Nursing Assistant
  • Adaptability
  • Punctuality
  • Training
  • First Aid
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