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Customer Service

InnoSource Inc. • North Olmsted, OH

Posted 17 days ago

Job Snapshot

Full-Time
Consumer Products, Telecommunications
Consultant, Customer Service, Installation - Maint - Repair, Retail
75+

Applicants

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Job Description

InnoSource is seeking future employees to start their career working at Moen, an award-winning Fortune 500 Company. Moen is ranked "Top Workplaces" and "Most Admired Company", and is located on the west side of Cleveland. Moen is seeking Associate Product Consultants to work in their warranty call center. 


Job Details-



  • Award winning 8 week plus-paid training program Monday-Friday.

  • Support Moen's customers with pre-and post product-purchase assistance.

  • Support customers with warranty and product questions.

  • Receive calls from Moen customers to assist them with product questions, identifying and resolving Moen issues.  Utilize product knowledge while helping customers.

  • Walk customers through step by step instructions on installation and repair of Moen products.

  • Will handle high volume of calls while maintaining metrics goals.

  • Inbound calls only.  No sales or telemarketing!

Job Requirements

Requirements-



  • High School Diploma or GED

  • Experience with customers-problem solving, difficult customers, and going above and beyond.

  • Excellent computer skills required-fast screen navigation a must.

  • SAP program experience a plus!

  • Previous job stability and excellent attendance required. 

  • Must be able to sit for long periods of time.

  • Previous technical/repair and product knowledge a plus.

  • Seeking a high level of professionalism. 

  • Bilingual skills a plus!


Hours/Pay/Benefits-



  • Pay starts at $15.50/hour with increases after completion of training levels!

  • Bilingual pay starts at $16.50/hour with increases after completion of training!

  • The call center is open Monday through Friday from 8am-7pm.  You will work an 8hr shift in between those hours of operation.  NO WEEKEND WORK.


Medical, dental, and life insurance benefits available!

Job ID: 7r2HTXjht00mHFAWSoXVktnEhV0yakEM
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