Title: Receptionist (Onsite role)
Location: 555 West Fifth Street Los Angeles,CA 90013
Epiq is currently seeking a Receptionist to join our team! The responsibility of Receptionist is to provide hospitality and reception or other services defined or outlined in EPIQ s service agreement with client.
Provide hospitality and reception or other services defined or outlined in EPIQ s service agreement with client.
Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy Maintain a positive team-player mentality Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
Deliver on service commitments in a timely and accurate manner Invest proper effort and QC approach to deliver highest quality work and service Comply with EPIQ s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook Expected to uphold the Standards of Service and best practices developed by EPIQ
Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.) Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors Answer incoming telephone calls and direct call traffic to the proper person Take accurate and complete messages for those employees who may be unavailable Greet and announce visitors in a friendly and business-like manner Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager
College Degree Preferred
Minimum of 1 year professional level work experience Previous experience in a client service oriented field preferred Willingness and ability to learn new skills Office experience
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting Ability to learn skills quickly Flexibility in dealing with simultaneous projects Attention to detail Ability to function with a high level of patience, tact and diplomacy in handling any difficult situations Ability to lift or move 40 lbs. or greater Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
Reading, writing, and arithmetic skills required Visual acuity Able to convey information and ideas through speech in ways that others will understand Able to listen to and understand information and ideas presented through spoken words and sentences Able to speak clearly so listeners understand, identify and understand the speech of another person Excellent organizational skills Strong initiative required; ability to work independently with minimal direct supervision
- Attention To Detail
- Self Motivation
- Positive Attitude