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Bilingual Portuguese Customer Support Representative

Kelly Services Urbandale Full-Time
$18.82/ hour
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  Kelly Services is currently recruiting for a Bilingual (Brazilian Portuguese/English) Customer Support Representative for our client John Deere at its location in Urbandale, IA.   Schedule: URL blocked - click to apply(Additional Saturday hours may be required September-December). Note: Training will be on 1st shift and last approximately 10 weeks.   Pay Rate: $18.82/hour   Job Description  The ISG (Intelligent Solutions Group) support team provides front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues and concerns to optimize customer satisfaction and retention. In this role, you will:           

  • Provide support via multiple channels (telephone, email and chat) while effectively documenting each interaction within the system
  • Create and maintain support tools/solutions available online

  Skills and Qualifications

  • High School Diploma or Equivalent required, but a Bachelor's degree in Agriculture, Business, Engineering, IT or a similar discipline preferred
  • Skills in interpersonal communications, negotiation and conflict resolution
  • 6+ months experience with customer service/support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Ability to work support hours and occasional holidays to support the business

  Term of Assignment:

  • July 15th, 2019 to July 14th, 2022, with a possibility of an extension depending on performance and needs of the client. 
     

Important information: 
This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at Email blocked - click to apply; however, your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.    



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: US41L3KR_BH1587972

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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