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Help Desk Specialist at Experis

Help Desk Specialist

Experis Boston, MA (Onsite) Contractor
$25.00 - $33.50/Hour
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  • Organize and label equipment inventory, mice, keyboards, docks, etc.
  • Isolate machines that are broken and prepare for return to supplier; organize pickup.
  • Prepare and document equipment for surplus and organize pickup of equipment
  • Prepare laptops for distribution (hashing, InTuning, etc)
  • Work with and take direction from senior CSD staff.
  • Provide documentation for work performed, and create an equipment location map including quantities.
  • Ability to lift 30 pounds. I. Ability to be on-site at least 4 days per week. One remote day can be used for preparing documentation.
  • Experience supporting desktop/server operating systems and technologies such as Windows, MFA, and lnTune.
  • Assists when requested in Secretariat and Agency information technology projects.


  • Must exhibit superior organization skills.
  • An ability to communicate effectively orally and in writing, ability to write concisely, to express thought clearly and to develop ideas in logical sequence.
  • A working knowledge of the types, concepts, techniques and applications of Information Techn
  • A working knowledge of the capabilities and limitations of computer hardware and software.
  • An ability to work independently and in a team setting with others professionally and respectfully.
  • An ability to analyze and determine the applicability of Information Technology to draw conclusions and make appropriate recommendations.
  • An ability to adjust to changing situations to meet emergency or changing program or production requirements.
  • A working knowledge of computer equipment and peripherals, Windows Operating Systems and Office Suite including MS Teams.
  • An ability to anticipate and analyze difficult situations and take corrective action to prevent problems from reoccurring.
  • An ability to complete assignments as directed and on time

Recommended Skills

  • Communication
  • Computer Architectures
  • Computer Equipment
  • Coordinating
  • Corrective And Preventive Action (Capa)
  • Information Technology
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Job ID: BBBH202753

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