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  • Louisville, KY

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Customer Service Representative

CORESTAFF Services • Louisville, KY

Posted 7 days ago

Job Snapshot

Experience - At least 1 year(s)
Other Great Industries
Customer Service


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Job Description

Customer Service Representative

Monday - Friday 11:00 a.m. - 8:00 p.m. (8 hour shifts) Some overtime may be required infrequently.

Training schedule will be 8:00 a.m. - 4:30 p.m. (Monday - Friday) for the first 1-2 weeks of assignment.

6+ month position paying $13.50/ per hour.

Corestaff Services is seeking 5 contract Customer Service Representatives located in Louisville, KY. You will provide product and service information, answer general questions about the program and the products supplied by the client, and triage incoming calls to appropriate destination. Ensure accurate determinations for program eligibility using program guidelines. Document required data based on program design and requirements.


  • Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
  • Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
  • Report Adverse Events and Product Complaints when needed
  • Answer inquiries and process incoming requests received and provide callers with accurate, current information
  • Document customer requests and inquiries in call history database and ensure timely closure of all open issues
  • Demonstrate ability to communicate clearly in both written and oral format Maintain all patient confidentiality
  • May take on other duties as assigned; job duties may vary


  • 1+ years of previous customer service experience
  • Insurance or claims experience is preferred

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Job ID: JO000075978
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