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Self Pay Customer Service/ Collection Representative

Medix Broomfield 80021 Full-Time
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Official description

  • These employees will be contacting patients about overdue bills and accounts - Primarily done via telephone contact; however, use of the postal system may be required if there are no telephone numbers available for the patient.

  • Although the main priority is to collect on the account, this person is expected to provide a high level of customer service to the patient. (SCL is a faith based, non-profit organization).

  • Collecting past due medical bills from patients who have many varying financial situations, medical collectors can commonly offer payment assistance or create individually tailored payment plans unique to a person's financial situation in order to facilitate payment.

  • If the patient refuses to pay or refuses to answer communication attempts, the medical collector can resort to repossessing, wage garnishing or involving third party debt collectors or legal authorities.

  • The Customer Service team will re-route inbounding calls to this team if it is an account under the "bad debt label" or "default label". Once these calls are re-routed (often with very upset patients), the associate needs to professionally pass this call along to John or Stephanie.


1-2 years Customer service experience Ability to handle tough conversations High school diploma or equivalent

Skills required

Confidentiality
Finance
Leasing (Contract Law)
Collections
Loans
Communications

Location

About the company

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$52K
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Self Pay Customer Service/ Collection Representative
Estimated Salary: $44K
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Job ID: 87552

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