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Service Center Representative

Sedgwick Claims Management Services, Inc. Dubuque Full-Time
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Service Center Representative

Service Center Representative (Full Time & Part Time)

$14.10 per hour minimum pay

No Weekends!

Inbound calls only

Job Summary -- Our colleagues play an important role in helping people through difficult and challenging times in their lives. You will need to provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. You'll need to rely on your resources and tools provided to be successful. If you are driven to deliver excellent customer service to people with high expectations, please apply now.


  • High School Diploma/GED
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to multi task in fast paced environment
  • Ability to work in a team environment and/or independently


  • Health Insurance, Dental Insurance and Vision Insurance -- all start day one of employment
  • 20 days Paid Time Off and Paid Holidays
  • Life insurance
  • Matching 401K Plan
  • Advancement Opportunities
  • Referral Programs

For more information visit: URL blocked - click to apply 

Sedgwick is an Equal Opportunity Employer

and a

Drug-Free Workplace


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Service Center Representative
Estimated Salary: $64K
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Sedgwick Claims Management Services, Inc. (Sedgwick CMS) is the leader in innovative claims and productivity management solutions to major employers. Sedgwick CMS provides cost-effective claims administration, managed care, program management and related services through the expertise of nearly 10,000 colleagues in more than one hundred and fifty offices and service locations in the U.S. and Canada.

Sedgwick CMS designs and implements customized programs based on proven practices that meet client needs. We specialize in claims administration and related cost management services in the areas of:

  • Workers’ compensation
  • Short and long-term disability, FMLA and other employee absence programs
  • General, automobile and professional liability.

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