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Customer Service / Field Support Representative - Eden Prairie, MN

UnitedHealth Group Eden Prairie Full-Time
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

When you are in the business of health care, you're in the business of people.  At UnitedHealth Group, hiHealth Innovations we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best hearing health care possible. Your role in scheduling appointments with hearing professionals throughout the U.S. and providing support through the process will make a distinct difference in the lives of our customers.

Primary Responsibilities:

  • Receive inbound calls regarding appointment scheduling with field hearing professionals and partner providers in locations across the U.S

  • Schedule appointments for hearing tests and follow up appointments

  • Make outbound calls to remind customers of their appointments

  • Monitor and analyze calendars, dashboards and various list views in order to maximize the customers and the field hearing professionals time

  • Use problem solving skills to resolve scheduling conflicts

  • Follow up on cancellations and no shows to assist with re - scheduling

  • Provide driving directions in geographic areas you are unfamiliar with, using instructions and google map

  • Provide re - scheduling support for unexpected cancellations by the provider or the patient

  • Manage documentation around appointment information and directions to locations

  • Document and maintain accurate customer records


Required Qualifications

  • High School Diploma / GED or higher

  • 1+ years of customer service experience in an office environment

  • PC experience locating and interpreting information from multiple systems

  • Experience creating, editing and saving documents in Microsoft Word and Excel

  • Ability to work 8 hour shifts within the hours of 7:45am - 5:30pm, Monday - Friday

Preferred Qualifications:

  • Bilingual Chinese or Spanish

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, Eden Prairie, MN, Field, Support, Scheduling, Customer Service

 

Skills required

Customer Service
Drive Consumer Demand
Create Memorable Experience
Perform Demonstration
Hypothesize Implicit Need
Hypothesize Expectation
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Job ID: 2551_833297

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UnitedHealth Group is Fortune 5 and working to create the health
care system of tomorrow.  We can’t do it alone.  We need your help,
skills and drive to serve others.  
Consider your future: workatuhg.com

Our industry is focused on innovation and change. You can expect
to work a little harder, because we aim a little higher to meet the rapidly
evolving needs of healthcare.  We expect more from ourselves as well as
those who share our passion for excellence. If you’re open to that challenge,
you’ve come to the right place. Yes, we’ll test your skills, then help you to
build more. 

Through our family of businesses and a lot of inspired
individuals, we're building a high-performance health care system that works
better for more people in more ways than ever.

If you would describe yourself as compassionate, decisive, and
built for speed, we want to hear from you.  This is the place to share
your ideas and your passion for making a difference right now. We won’t promise
you the world, but we will promise you the opportunity to do
your life’s
best workSM


Because we recruit talent for a diverse range of areas - from
finance and nursing to customer service, marketing, legal and beyond – chances
are, we’ll have an opportunity for you.

UnitedHealth Group Values:

Just like you, we’re driven by values that are guiding our way
forward:

Integrity
– Honor commitments. Never compromise ethics. 
Compassion – Walk in the shoes of people we serve, and those with whom
we work.
Relationships – Build trust through collaboration.
Innovation – Invent the future, learn from the past.
Performance – Demonstrate excellence, in everything we do.

With these values as our foundation, and through the talents,
drive and compassion of people like you, UnitedHealth Group will transform
health care. And we’ll continue our evolution as a company, making an even
greater positive impact on the lives of those we serve. 

Consider your future:
workatuhg.com

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