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IT Desktop Support Technician job in Washington at Capgemini Government Solutions

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IT Desktop Support Technician at Capgemini Government Solutions

IT Desktop Support Technician

Capgemini Government Solutions Washington, DC Full-Time
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Capgemini Government Solutions (CGS) LLC is seeking a highly motivated IT Desktop Support Technician to join our team in Washington, DC to support our government client. The IT Desktop Support Technician is a multifaceted role that configures and troubleshoots Commercial off the shelf (COTS) Software, PCs, Macs, and mobile devices: smartphones, tablets, printers, and multifunction devices.

The successful candidate will have the opportunity to apply and grow their skillsets, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS’ capabilities.

As a IT Desktop Support Technician, you will:  

  • Interact professionally with executive-level customers and management in resolving technical problems on an emergency basis
  • Provide Mobile Device Support, Hardware/Software installation and configuration support
  • Provide support for House offices in installing and using House supported software
  • Assist in developing user documentation/installation procedures
  • Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g. USB camera’s, accessories used for applications like Teams, Skype, etc.
  • Serve as a resource for solving user problems requiring an advanced level of technical support
  • Image computers and migrate end user data upon request
  • Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
  • Maintain a high degree of customer service for all support calls and adhere to all Quality of Standards
  • Provide support for application software installation and use
  • Provide Mobile Device Support: Android & iOS devices
  • Assist in developing user documentation/installation procedures
  • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
  • Serve as the clearinghouse for posting "Alert" Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail
  • Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products
  • Learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies
  • Participate in projects and initiatives for House customers
  • Serve as a resource for solving user problems requiring an advanced level of technician support
  • Serve as the technical resource and solution-provider for the Technology Partners
  • Work closely with other groups to support current technology
  • Interact with other HIR groups as appropriate to efficiently respond to user requests/problems. Partners with vendors to identify and resolve problems
  • Confer with senior engineering staff to resolve more complex problems
  • Perform other official duties as assigned

Required Qualifications:  

  • Highschool Diploma or equivalent
  • Five (5) years - an advanced level of knowledge working with various Windows, Mac, iOS, Android operating systems software
  • Five (5) years of Active Directory User & Account Administration
  • Five (5) years minimum experience with Microsoft Windows and Office 365 applications
  • Three (3) years minimum experience supporting clients using remote access software
  • Three (3) years minimum experience supporting remote connectivity (VPN)
  • Must be able to physically lift-up to 50 pounds of equipment and walk up to five miles per day - This level of exertion is the most extreme and is a seldom occurrence
  • CompTIA Certification preferred but not required
  • Must be able to interact with executive-level customers and management
  • Possess excellent customer service skills
  • Ability to work in a fast-paced environment and meet challenging deadlines.
  • Demonstrated excellent communication skills and telephone mannerism.
  • Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
  • One (1) year minimum experience with Mac OS
  • One (1) year minimum experience supporting clients using remote access software
  • Experience/exposure Cisco AnyConnect
  • One (1) year minimum experience supporting remote connectivity (VPN)
  • Experience with Remote SecurID console preferred but not required
  • Three (3) years of Active Directory User & Account Administration
  • Three (3) years minimum experience in IT Call Center environment
  • Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
  • Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android
  • Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
  • Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
  • Five (5) Years' experience using BMC Remedy Incident, Change or Knowledge Management
  • 1-year minimum experience supporting virtual conferencing solutions
  • Experience with MS Teams, WebEx, and Zoom applications preferred but not required

Desired Skills:

  • Advanced level of knowledge working with various Windows, Mac, iOS, Android operating systems software
  • Active Directory User & Account Administration
  • Experience with Microsoft Windows and Office 365 applications
  • Experience supporting clients using remote access software
  • Experience supporting remote connectivity (VPN)
  • Possess excellent customer service skills
  • Ability to work in a fast-paced environment and meet challenging deadlines.
  • Demonstrated excellent communication skills and telephone mannerism.
  • Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
  • Experience with Mac OS
  • Experience supporting clients using remote access software, such as Cisco AnyConnect
  • Experience supporting remote connectivity (VPN), such as Remote SecurID console
  • Experience with Active Directory User & Account Administration
  • Experience in IT Call Center environment
  • Experience with Microsoft Windows 10 and Office 365 applications
  • Experience supporting Mobile operating systems, i.e. iOS, Android. Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
  • Experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
  • Experience using BMC Remedy Incident, Change or Knowledge Management
  • Experience supporting virtual conferencing solutions, such as with MS Teams, WebEx, and Zoom applications preferred but not required

Company Overview 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through various services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2020 global revenues of EUR 15.2 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high-quality services to the U.S. Federal Government. Learn more about us at [ Link removed ] - Click here to apply to IT Desktop Support Technician.

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.  

[ Link removed ] - Click here to apply to IT Desktop Support Technician

Pay Transparency:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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