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Chief Housekeeper - American Queen Steamboat Company at City Experiences

Chief Housekeeper - American Queen Steamboat Company

City Experiences New Orleans, LA Full-Time
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The Chief Housekeepers is responsible for overall cleanliness, sanitation and upkeep of all passenger cabins and public areas while maintaining compliance with all company and regulatory entities.

Essential Duties & Responsibilities

  • Collaborate with all departments concerning housekeeping initiatives.
  • Manage Housekeeping and Porter crews to ensure passenger accommodations and public areas are clean and maintained to company standards.
  • Ensures operating procedures complies with all state and federal regulations.
  • Maintain inventory of all passenger and housekeeping supplies.
  • Manages laundry - assures all necessary supplies are available to housekeeping personnel.
  • Maintain housekeeping budget.
  • Ensure consistent implementation of departmental training and performance appraisal programs.
  • Work with Hotel Manager to develop action plans to address areas of concern.
  • Communicate all housekeeping special services and special occasion requests.
  • Inspect passenger rooms daily for preventative maintenance, needed repairs and to ensure company standards are being met.
  • Communicate repair and maintenance needs to engineering. Follow up to ensure service was performed.
  • Closely monitor laundry production to maintain workflow.
  • Inspect public areas and direct porter staff throughout the day to ensure cleaning per checklists.
  • Supervise and assist in moving luggage on and off the vessel per TSA regulations.
  • Coordinate shore side laundry services.
  • Ensure capability of uniform repair (some inventory) to ensure all staff is properly attired in uniforms of good condition.
  • Maintain chemical and supplies orders ensuring proper usage and compliance.
  • Maintain MSDS book.
  • Prepare housekeeping recommendations for annual lay-up and capital budget.
  • Maintain proper inventories and provide monthly inventory in timely and accurate manner.
  • Make hospitality standards an important part of day-to-day duties
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.

Requirements & Qualifications 


    • HS Diploma or Equivalent Required
    • Bachelor’s Degree in related field preferred or an equivalent of experience
    • Professional Certification(s) or License:
    • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
    • Copy of DD214, if Veteran status


    Skills & Abilities:

    • Excellent verbal and written communications skills
    • Ability to interact with individuals at all levels in a pleasant and professional manner
    • Must maintain a clean, neat and professional appearance at all times
    • Must be proficient in MS Office applications
    • Proficiency with MS Office applications and POS systems
    • Ability to train and supervise employees
    • Logically and independently plan, organize and complete work assignments


    • At least five to seven years of experience in a position with similar duties and responsibilities
    • Cruise industry experience preferred


    • Must be at least 21 years of age.
    • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

    Our Values- RESPECT

    At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences – not only for our guests, but our employees.  Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

    RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.  Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

    • We treat others – guests and fellow crew members alike – with Respect, by fostering a diverse and inclusive environment.
    • We are stewards of the Environment through practicing conservation, protection and education.
    • We believe in Safety First by creating and maintaining a safe and secure workplace.
    • We are Professional, and will demonstrate that in the following ways:
      • We are on time – to start and stop – and we come prepared.
      • We make objective data- and logic-based decisions with limited emotion.
      • We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
    • We Exceed expectations, embracing these principles:
      • As employees, we expect to win, but always prepare and passionately compete like an underdog.
      • We strive to innovate and reinvent, always looking forward and not stuck in the past.
    • We value Communication, by following guiding principles:
      • We listen to each other – fellow crew members and guests – and are responsive, vehemently following the 24-hour rule.
      • We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
    • Teamwork helps drive us towards success, and together we embody teamwork by:
      • We function as a team, playing our role and trusting our teammates.
      • We work hard but have fun and don’t take ourselves too seriously.
      • And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!


    American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.   


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