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Bilingual Spanish/English Intake and Eligibility Specialist

Washington County, OR Hillsboro, OR (Onsite) Full-Time
CB Est Salary: $74901.96 - $91024.68/Year
Salary : $74,901.96 - $91,024.68 Annually

Location : Hillsboro, OR

Job Type: Full Time Regular

Remote Employment: Flexible/Hybrid

Job Number: 23/24-237-HHS-3

Department: Health and Human Services

Division: Developmental Disabilities

Opening Date: 09/16/2023

Closing Date: 10/1/2023 11:59 PM Pacific

FLSA: Exempt


Washington County Developmental Disabilities Division under the Department of Health and Human Services is hiring a Bilingual Spanish/English Intake and Eligibility Specialist!
About The Position:
In response to the adverse impact of the COVID-19 pandemic faced by the Washington County community, the Washington County Developmental Disabilities Division has been awarded American Rescue Plan Act (ARPA) funding to increase the local service infrastructure and access to I/DD services for the community. This position will expand the capacity for home and community-based services that align with the Washington County Developmental Disabilities Division's Equity, Diversity, and Inclusion initiatives.

Currently, there are limited supports for Spanish-speaking and languages other than English.

In this position, you will support efforts to increase and expand access to I/DD services for Spanish-speaking and languages other than English speaking individuals, and under-represented communities. You will also:
  • Complete intake and eligibility determinations for Spanish-speaking adults and children applying for I/DD services, eligibility redetermination for individuals requesting continuing developmental disability services (age specific), and eligibility determination for individuals transferring into Washington County.
  • Support ARPA grant implementation by developing, coordinating, and participating in community outreach activities, including targeted outreach to Black, Indigenous, People of Color (BIPOC) communities and other affected groups that do not engage in developmental disability services or community events due to systemic barriers.
  • Collaborate and support cross-training efforts with Washington County Children's Welfare Division.
  • Develop materials that assist Spanish-speaking and languages other than English speaking families in the developmental disability application process.
  • Review, interpret, identify, and address systematic barriers for Spanish-speaking and languages other than English speaking individuals within the Oregon Administrative Rules, rule updates, and policy changes from the Office of Developmental Disabilities Services (ODDS).
  • Support the development and implementation of the ARPA Grant goals, which include improving, increasing, and expanding access to I/DD services for Individuals.
This position is intended to meet the community members and service providers where they are at, which may include providing presentations, attending meetings, community events, and resource fairs outside of standard Washington County working hours.

Alternative work schedules will be considered, and you will be eligible for a hybrid work schedule including remote work 2-3 days per week.

Who We Are Looking For:
The ideal candidate will have a passion for community outreach and development; experience in the I/DD system, preferably in Oregon, including case management, policy and procedures interpretation, familiarity with county-delivered services along with I/DD services, and planning community outreach activities such as resource fairs and community-based presentations. This position requires considerable written and verbal communication skills, and the ability to lead and collaborate with diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities. Additionally, the Oregon Eligibility Core Competency training must be completed within the first year in this role of the position. In addition, the ideal candidate will have:

  • Working within a County Developmental Disabilities Program, Brokerage, or state agency.
  • Collaborating with system partners and stakeholders,
  • Working within and interpreting administrative rules and statutes.
Knowledge of:
  • County-delivered services and the etiology of I/DD,
  • Oregon Administrative Rules and Statutes for developmental disabilities services;
  • Policy and procedure interpretation.
  • Managing information using an electronic medical records system.
Ability to:
  • Build collaborative partnerships with I/DD system stakeholders.
  • Answer questions and provide support to the DD Division and community regarding I/DD services and the intake process.
  • Work effectively with individuals of varying backgrounds and capabilities.
  • Develop and present outreach materials to community members.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.

About the Division:The Developmental Disabilities (DD) Division supports the choices of individuals experiencing developmental and intellectual disabilities and their families within our community by promoting and providing services that are person-centered, flexible, inclusive, and supportive of the discovery and development of each individual's unique gifts, talents, and abilities. Our division is committed to building a diverse workforce and embracing everyone's differences to create a culture of dignity and respect for our employees and the community we serve. We value those committed to working on a diverse team and supporting team members with varying communication styles and cultural backgrounds.

The DD Division supports over 2,800 individuals who are enrolled in services. Approximately, 12% of the individuals accessing DD services in Washington County need translation support with 10% being Spanish Speaking families.

The Washington County DD Division understands the importance of community outreach and connection with local services providers to support their recruitment, training, and onboarding efforts to hire and support more staff who speak Spanish and languages other than English.

La División de Discapacidades del Desarrollo del Condado de Washington apoya las elecciones de las personas que viven con discapacidades intelectuales y del desarrollo y sus familias dentro de nuestra comunidad. Promovemos y brindamos servicios centrados en la persona que son flexibles, inclusivos y que apoyan el descubrimiento y el desarrollo de los talentos y habilidadesúnicos de cada individuo.
Nuestra división se compromete a construir un equipo laboral diverso y aceptar las diferencias de todos para crear una cultura de dignidad y respeto para nuestros empleados y la comunidad a la que servimos. Valoramos a aquellos dedicados a trabajar en un equipo diverso y apoyar a los miembros del equipo con diferentes estilos de comunicación e historiales culturales.

To learn more about the Developmental Disabilities Division, please use this link: Developmental Disabilities.

Why Washington County?
Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County's services, resources, and opportunities for growth and development to every county resident.

Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!


Intake and Eligibility Specialist is a working title. This position is classified as a Senior Mental Health Services Coordinator. Classification descriptions are typically written broadly. To review this classification, please use this link: Senior Mental Health Services Coordinator-Developmental Disabilities.

Education and Experience:
Candidates must meet one of the following minimum qualifications to be considered:
  • Bachelor's degree in any field AND one (1) year of Developmental Disability case management experience or two (2) years of work experience in human services related case management.
  • Associate's degree in any field AND three (3) years of human services related case management experience including one (1) year of Developmental Disability case management experience ortwo (2) years of human services related case management experience.
  • Five (5) years of human services related experience including one (1) year of Developmental Disability case management experience ortwo (2) years human services related case management experience.

Background Investigation:
Please be advised that this position is required to pass a criminal background check.

Bilingual Positions:Designated bilingual positions require that the incumbent have knowledge of the Spanish language, including spelling, grammar, and punctuation. Skill in writing Spanish accurately; ability to speak Spanish fluently; and ability to communicate clearly and concisely both orally and in writing are required. If you possess these skills, you are encouraged to apply. An additional $75/per pay period for bilingual skills will be paid to qualified employees. Pay periods are every two weeks.

Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.
Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.

Our commitment to you:
Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

Selection Process
  1. Apply today! In lieu of a resume, we ask that you complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Law.
  2. MQ Review: Human Resources will screen applications for MQs beginning the week after the posting closes.
  3. Subject Matter Expert Review: Your responses to the supplemental questions will be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews).
  4. Panel Interview(s): Generally, the top 6 - 8 candidates will be invited to participate in a panel interview.
  5. Bilingual Test: The final candidate will be invited to take both oral and written bilingual fluency assessment as part of the conditional offer.
Please note: candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.

Veterans' PreferenceIf you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review instructions using this link: Veterans' Preference PointsAccommodation under the Americans with Disabilities ActReasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources
, or e-mail: at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.Status of Your ApplicationYou will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications in NEOGOV, it will impact our ability to communicate with you about this and other recruitments.

Questions (?) Regarding This Recruitment
Yeji Seo, Talent Acquisition Business Partner

Additional Resources:
New to
  • Visit for a comprehensive, step-by-step guide on the application process.
  • For technical support, contact Government Jobs' Live Application Support at

* Washington County is a drug-free workplace *

Management, Administrative and Professional Personnel System (MAPPS) - FLSA exempt employees are paid on a salaried basis. The premise of salaried/exempt employment is that established compensation recognizes the time and effort needed to accomplish all assigned job duties. Job responsibilities may require work outside of the employee's standard work week or a work week in excess of 40 hours.

For more information on the MAPPS policy, please review the specific document using this link:

This position is not represented under a collective bargaining agreement.

Regular and limited duration full-time employees working 30 hours or more per week and job share employees are eligible for benefits beginning on the first of the month following employment. Job share employees are responsible for 50% of the premium. Part-time regular, variable hour, and temporary positions are not eligible for medical, dental, and vision benefits.

Check Out Our Award-Winning Benefits & Wellness Program!
Washington County values your dedication to lead the future of our community through public service. Our total compensation package, which is comprised of more than just your annual salary, was built to show our commitment to the physical and financial health and wellbeing of you and your family. Your total compensation package includes a comprehensive benefits program with medical, dental, and vision coverage at up to 95% employer paid! Other benefits you'll enjoy as part of your total compensation package include:
  • Paid Time Off - 11 paid holidays including one floating holiday, 12 vacation days for new employees (accrual rates increase based on length of service), AND up to 96 hours of sick leave per year (unused sick leave accumulates from year to year without limit to provide pay and security if needed).
  • Wellness Program - Washington County has been named one of Oregon's Healthiest Employers by the Portland Business Journal for the past 7 years. We are proud to receive this award and will continue to make your health and wellbeing a priority by providing resources and support to help you and your family live and work well. Resources include smoking cessation, weight management, and stress management classes (online or telephonic with a personal health coach); discounts on gym memberships, fitness activities, and sports tickets; and Health & Wellness events and onsite flu shot clinics.
  • Alternative Care Coverage
  • Health Care and Dependent Care Flexible Spending Accounts (FSAs)
  • Employee Assistance Program (EAP)
  • Life and Disability Insurance (both County-provided and voluntary)
  • Oregon Public Employees Retirement System (PERS)
  • 457b Deferred Compensation Plan
  • Emergency Travel Assistance
  • TriMet Hop Card at no cost to the employee
  • Bike lockers and repair stations
  • A charitable giving program
  • Oregon College Savings Plan
To learn more about our Benefits and Wellness program and view our current benefits guide, plan summaries, and premium rates, click here

Already have medical, dental, and vision coverage? No problem! Full-time employees who choose to waive medical, dental, and vision coverage will receive a $125 monthly contribution into a tax-free Health Reimbursement Arrangement (HRA) VEBA account, which can be used to reimburse you for qualified out-of-pocket medical care costs, such as copays, deductibles, and prescription drugs. HRA accounts offer many benefits including significant tax savings, and no annual "use it or lose it" requirement. Proof of other creditable coverage is required.


This position requires ability to speak, read, and write in Spanish addition to English. Are you bilingual/biliterate in Spanish/English?
  • Yes
  • No


Candidates must meet one of the following minimum qualifications for this position to be considered:
  • Bachelor's degree in any field AND one (1) year of Developmental Disability case management experience or two (2) years of work experience in human services related case management. OR
  • Associate's degree in any field AND three (3) years of human services related case management experience including one (1) year of Developmental Disability case management experience or two (2) years of human services related case management experience. OR
  • Five (5) years of human services related experience including one (1) year of Developmental Disability case management experience or two (2) years human services related case management experience.
Do you meet the minimum qualifications for this position?

Note: One (1) year of work experience is equivalent to 2080 hours (Ex: 40 hours/week x 52 weeks = 2080 hours).
  • Yes
  • No


Education: Which of the following best describes your highest level of related education completed?
  • Master's degree or higher
  • Bachelor's degree
  • Associate's degree
  • High school diploma or equivalent, such as a GED
  • None of the above


Education: In the space provided below, describe the focus of your college education and/or degree(s) related to this position.
If you do not have a college education and/or degree, enter N/A.


Select your years of Developmental Disability case management experience.
  • 5 or more years of experience
  • 4 years but less than 5 years of experience
  • 3 years but less than 4 years of experience
  • 2 year but less than 3 years of experience
  • 1 year but less than 2 years of experience
  • Less than 1 year of experience
  • No experience


Select your years of case management experience in human services field.
  • 5 or more years of experience
  • 4 years but less than 5 years of experience
  • 3 years but less than 4 years of experience
  • 2 years but less than 3 years of experience
  • Less than 2 years of experience
  • No experience


Select your overall years of experience in human services field.
  • 7 or more years of experience
  • 6 years but less than 7 years of experience
  • 5 years but less than 6 years of experience
  • Less than 5 years of experience
  • No experience


SUBJECT MATTER EXPERT REVIEW: The following supplemental questionnaire will be used to assist us in determining if you possess the knowledge, skills, and abilities to succeed in this position. Your responses to the questions will be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews). The higher the score, which includes any applicable veterans' preference points, the higher the ranking on the eligible list. Generally, 6 - 8 candidates are referred for each vacancy starting with the top ranked candidates.
Instructions & Helpful Tips
  • Answer each question carefully and accurately in the space provided. Your responses should reflect what is documented in the education and work experience sections of your employment application.
  • Make sure your responses are clear, concise, and complete.
  • If a question consists of multiple parts, answer each part separately.
  • Provide examples! Examples should be relevant to this position and question, and can be from your formal education, work experience (paid, internship, volunteer), and/or training, unless otherwise indicated in the question.
  • When describing a process or procedure, make sure to clearly describe your duties and responsibilities.
  • Minimize the use of jargon, abbreviations, and acronyms.
  • Each question is scored separately, so do not combine answers or refer to your answer from a different question.
  • Before submitting your application, use a word processor, such as Microsoft Word or Google docs, to check for grammar and spelling.
By selecting yes below, you are indicating that you have read and understood the information provided, and agree to the above instructions.

If you have any questions, please contact the assigned Talent Acquisition Business Partner or email
  • Yes


In between 250 and 500 words, describe your experience with developmental disabilities services that has prepared you for the Bilingual Intake and Eligibility Specialist position with Washington County's Developmental Disabilities Division.
In your response, include your familiarity with Developmental Disabilities service systems and any experience implementing and interpreting administrative rules.


Equity, diversity, and inclusion (EDI) are core values of Washington County Health and Human Services.
In between 250 and 500 words, share in what ways do you think EDI is important in this role.
In your response, include how your overall experiences have prepared you to work with a diverse team and support diverse communities.

Required Question

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