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Summary

A Operations Manager on SET (Startup Effectiveness Team) will manage one or more customer accounts in short cycles giving the sites operations team the ability to focus on the employees, customer and site stability.

• This is a unique opportunity within the Ryder organization.

• This position will play a leadership role in the startup of new customer distribution centers across the US, this can include Canada and Mexico.

• Will be exposed to diverse product lines and labor management systems.

• This opportunity provides the candidate with a fast track to career advancement within the Ryder organization.

• The position will require a minimum of 80% travel.

• Can be tasked with site support for existing operations.

• Will interact with all levels of management for both Ryder and our Customers.

The SET team is a diverse group of leaders tasked with all aspects of the startup process. A SET SLM will manage safety, P&L responsibility and direct the assessment, development, launch, and continuous improvement activities during the implementation. This position will also require day-to-day customer interaction and supporting the on-site operations manager. The SLM will report directly to a senior Group Logistics Manager.

Essential Functions

• Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.
• Strategic operational planning and execution for the operation.
• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
• Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment at assigned account(s).
• Maintain open and effective communications within the work group(s) and with other work groups within the organization. Review data, identify and implement necessary actions as required.
• May manage the profit and loss statements based on the complexity and scope of the organization.
• Lead a proactive safety program within the work group(s) consistent with company policy in order to provide a safe and secure work environment. Instruct and enforce location safety management plans, training and processes. Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Excellent problem solving skills.
• Excellent oral and written communication skills with demonstrated leadership capabilities.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Strong organization, analytical, and computer skills.
• Ability to create and develop an inclusive and engaged work environment.
• Ability to effectively manage Profit & Loss statements may be necessary depending on the complexity and scope of the operation (preferred).

Qualifications

• Bachelor's degree required in Business, Logistics, Supply Chain, or a minimum of 8 years of relevant work experience.
• Master's degree preferred in Business, Logistics, or Supply Chain.
• Five (5) years or more in Supply Chain, Logistics, warehouse or industry related field required.
• Three (3) years or more Supervisory experience required.
• Two (2) years or more Profit & Loss experience preferred.
• Two (2) years or more Application experience of Lean principles, systems and tools required.

Travel

DOT Regulated

No

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\#INDexempt

Job Category

Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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