Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mzg7xj748t4ch8jxv4b

Relationship Banker

FlagStar Bank Brooklyn Full-Time
Apply on company site
A sales and service position with a primary goal of helping customers by discovering financial needs and processing transactions. The Relationship Banker will provide an outstanding customer experience by resolving customer issues, opening new accounts, and offering convenience services. Sr. FSRs will also partner with the branch team and specialists (loan officers, financial consultants, and business bankers) to ensure our customers have access to experts who can help them achieve their financial goals. Primary transaction person. Operates with more authority and experience than a Financial Service Representative. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with customers.

  • Meet and exceed sales and referral goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist (branch team, FC, and MLO) to serve the customer's banking, mortgage and investment needs. This may include participation in 'Call Nights'.
  • Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts. Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction.
  • Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch.  May also include ATM and vault balancing, opening and closing procedures of the branch, etc. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems.
  • Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

    Job Requirements:

  • 1 year previous retail banking experience required
  • 1 year successful sales experience where defined sales goals and accountabilities were routinely met or exceeded required
  • Life, Health, Series 6/63, and/or NMLS Registration preferred
  • Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
  • Demonstrated ability to work well in a team environment

Internal Use Only: Band J-Hrly

 

Recommended skills

Banking
Mortgage Loans
Retail Banking
Finance
Balancing (Ledger/Billing)
Customer Service

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$54K
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 05145

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.