The “Client and Consultant Relationship Specialist” will manage the assigned accounts and will be responsible for the below mentioned tasks pertaining to those accounts. The “Client and Consultant Relationship Specialist” will report to the Program Manager.
The “Client and Consultant Relationship Specialist” will be responsible for working with TAJ Management, Recruiters and the Customer vendor management systems in the candidate submittal process. The “Client and Consultant Relationship Specialist” will provide oral and/or written status reports to the Program Manager on a weekly basis. Perform other tasks as required.
The right candidate for this role will have high judgement, experience managing projects and deadlines, communicating and influencing stakeholders, and delivering scalable processes and projects to drive adoption and satisfaction. The environment is very fast-paced and requires someone who is flexible, biased for action, detail oriented, and comfortable tracking many threads of ongoing work across many teams.
Prime objective for this role will be to grow billing consultants at assigned clients by understanding client requirements, collaborating with billing consultants to better understand the client structure, culture and required skills, guiding the recruiting teams to produce matching candidates and keeping in contact with candidates from the time they are submitted to customer to the onboarding stage. Also, will be responsible for oversight of Relationship, Onboarding/Off Boarding compliance associated with the Consultants of TAJ.
Coordination Task List
•Plan requirement priorities on a daily basis and communicate with Delivery Managers and recruiters. Skype video communication is recommended as a communication method.
•Assist recruiters in clarifying requirements. Take help of TAJ internal Technical resources when required both to understand requirements and screen candidates
•Monitor and track which requirements are being worked on and escalate those that are unattended or zero/low submissions.
•Clarify if aged requirements are truly open and communicate with recruiters
•* Ensure recruiters are given prompt feedback on their submittals.
•Monitor submitted resumes for quality and presentation. Phone screen majority of the candidates before submitting. * Submit resumes through the Vendor Management System
•* Schedule interviews and prep candidates before their interviews.
•Meet TAJ Objectives for the assigned client.
•Collaborate with HR team to provide assistance during onboarding
•Continually monitor VMS for terminations, extensions and other items that need TAJ intervention.
•Monitor and ensure that all submissions are compliant with cTrack entry procedures.
•Report status on an ongoing basis and submit a monthly report. Client and Consultant Intelligence Gathering Tasks
•Attend customer conference calls to understand the priorities and required criteria
•Regularly communicate with Billing Consultants to understand their projects, company structure, culture, manager information, new positions coming up etc.
•Solicit help from Billing consultants to screen candidates, educate recruiters about their role and type of candidates to source.
•Network to build a pool of local candidates that would be a fit for the client positions or provide referrals.
•Call candidates post interviews and offer to learn about the experience, line of questioning and build a knowledge base.
•Monitor roll-off report to find new opportunities and/or alert recruiting team
•Partner with TAJ Management to educate and inform on policies and procedures involving the consultants.
•Coordinate with MSP program manager to ensure all onboarding activities for new contingent staff are completed.
•Implement tools and processes to enable contingent workforce reporting by partnering with IT and HR.
•Work with TAJ HR and Operations to ensure the onboarding and off boarding of the consultants follows company policies and external governing entities.
•Design and conduct continuous self-monitoring to ensure full compliance with company policies and governing entities.
•Assist in the coordination and oversight of audits related to contingent employee status, background checks and other contractual requirements.
•Liaise with Program manager to ensure all projects and activities relating to the consultants are completed and tracked appropriately.
“TAJ Technologies, Inc. is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”